GENERAL MANAGER
About The Position
The Hotel General Manager is responsible for the overall success of the property, including guest satisfaction, team engagement, financial performance, operational excellence, and brand standards. This hands-on, visible leader sets the tone, builds a culture of accountability and service, and leads a team focused on exceptional experiences for guests and team members. The General Manager leads daily hotel operations, develops department leaders and frontline teams, oversees budgets and profitability, ensures brand and safety standards are met, and partners with Sales, Revenue Management, and Corporate teams to improve occupancy, revenue, and market share. Hilton-brand hotel experience is highly preferred, and candidates with that background will receive strong consideration.
Requirements
- Proven experience as a Hotel General Manager or as an accomplished Assistant General Manager ready to take the next step.
- Strong knowledge of hotel operations, financial management, and performance metrics.
- Experience leading and developing successful teams in a hotel environment.
- Leadership style that builds trust, accountability, and pride.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to navigate challenges while maintaining a positive guest and team experience.
- Passion for hospitality and creating memorable guest moments.
- Results-driven mindset focused on service excellence and profitability.
Nice To Haves
- Hilton brand experience is highly preferred.
- Experience managing hotel financial performance, budgets, forecasting, and P&L responsibilities.
- Proven success improving guest satisfaction scores and operational performance.
- Experience working within a branded hotel environment.
- Bachelor’s degree in hospitality management, Business, or a related field.
Responsibilities
- Lead daily hotel operations with a hands-on, people-first approach.
- Drive guest satisfaction, reputation scores, and repeat business.
- Oversee financial performance, including budgets, forecasting, labor management, and profitability goals.
- Build, coach, mentor, and inspire department leaders and frontline teams.
- Recruit, develop, and retain hospitality talent.
- Ensure brand standards, operating procedures, and safety requirements are consistently met.
- Partner with Sales, Revenue Management, and Corporate teams to maximize occupancy, revenue, and market share.
- Monitor and improve guest feedback, online reviews, and service recovery efforts.
- Build relationships with guests, ownership, and the local community.
- Maintain a visible presence throughout the hotel and lead by example.
Benefits
- Competitive salary and performance-based bonus opportunity.
- Comprehensive benefits package.
- Opportunity to make a meaningful impact and lead your team your way.
- Supportive ownership and leadership team.
- Career growth and development opportunities.
- A culture where great people create great hotels.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
