PRADA General Manager Houston

Prada Group•Houston, TX

About The Position

The General Manager is the owner of the business, a Company Brand Ambassador, and a business leader accountable for overall store performance. The role guarantees an extraordinary client experience by being present on the sales floor and leading and supporting activities to achieve store targets. The General Manager manages and coaches the store team and ensures succession planning and internal growth. The role drives sales performance, develops business plans, oversees store budgets and expenses, builds client relationships and loyalty, and leads local-market and omnichannel initiatives. It also develops the team, collaborates with retail functions on sales and merchandising strategy, ensures compliance with company procedures, and partners with the Retail Events Office to organize local events. Prada Group describes its environment as creative and international, with an emphasis on curiosity, excellence, talent, professional growth, inclusion, and equal opportunity.

Requirements

Business driven.
Leadership and team management skills.
Ability to motivate and persuade people.
Strong customer service mindset and a natural ability to welcome clients.
Confident, enthusiastic, and positive.
Mature and assertive.
Organized and detail oriented.
Market and product knowledge or passion.
English proficiency is required.

Nice To Haves

A Business or Retail Management degree or equivalent is a plus.
Knowledge of additional languages is a plus.
Interest in luxury, fashion, art, and design.

Responsibilities

Drive and maximize sales performance, develop business plans, and lead the store team to exceed KPIs.
Represent the Company in the local market, identify opportunities to increase customer footfall, attract new clients, and build brand loyalty.
Be present on the sales floor and ensure an appropriate approach and service to clients.
Foster omnichannel development through the team.
Meet the store operating budget and control store expenses.
Develop and maintain client relationships, promote client satisfaction and high service standards, and implement clienteling initiatives and events with other company functions.
Build client loyalty, increase client spending, and foster a private appointment culture.
Promote an entrepreneurial, collaborative team spirit through effective communication and efficient organization; support professional growth.
Ensure the team is informed and prepared on Prada Group information, product knowledge, the local market, competitors, policies, and procedures.
Attract and recruit strong talent through networking and scouting.
Develop sales strategy with Retail Merchandising, Visual Merchandising, and Retail Operations teams.
Ensure displays attract clients and maximize sales in accordance with Company guidelines.
Participate in buying sessions when requested and provide product feedback based on store needs.
Ensure cooperation between front and back of house.
Enforce Company procedures for cash activity, inventory, logistics, and required head-office reporting.
Work with the Retail Events Office to organize local events, define challenging and realistic client targets, and propose local event opportunities with stakeholders and influencers.