Account Manager - Houston

Hoist & Crane Service Group•Houston, TX

About The Position

Hoist & Crane Service Group is seeking a motivated Account Manager to build long-term, trusting relationships with clients and manage an assigned customer portfolio. The Account Manager will develop additional business with existing clients and seek new sales opportunities, increasing profitable revenue in the assigned territory through consultations, cold calls, email, direct mail, presentations, and other marketing methods. The role promotes the company’s equipment repair and service offerings, including overhead crane, industrial elevator, and dock and door support. The Account Manager works with internal teams to support customer satisfaction and improve the customer experience, while completing quotes, paperwork, and correspondence accurately and on time. Consistent, professional follow-up by email, phone, and in-person visits to customer offices or jobsites is essential. Knowledge of overhead cranes and heavy machinery is preferred; familiarity with industrial elevators and overhead rolling doors is a plus.

Requirements

Experience in industrial sales.
General knowledge and understanding of the crane service business.
Basic understanding of heavy equipment repair and maintenance.
Excellent phone and communication skills.
Ability to work in a fast-paced environment and meet deadlines.
Excellent interpersonal skills.
Mechanical inclination.
Strong organizational skills.
Attention to detail and excellent documentation skills.
Strong computer and math skills, and ability to read sales reports.
Self-motivation and a strong work ethic.
Valid driver's license.
High school diploma, GED, or equivalent experience required.
Must pass a pre-employment drug test and background check (DISA) and submit to random and annual drug testing as required.

Nice To Haves

Knowledge of overhead cranes and other heavy machinery.
Some knowledge of industrial elevators and overhead rolling doors.
Bachelor's degree in Management, Marketing, Engineering, or a related field preferred.
Familiarity with account management software (CRM).
Flair for client communication and understanding of consumer behavior.

Responsibilities

Manage a portfolio of assigned customers and build long-term client relationships.
Develop new business from existing customers and seek new sales opportunities.
Increase profitable sales revenue in the assigned territory through consultations, cold calls, email, direct mail, presentations, and other marketing methods.
Promote and offer equipment repair and services, including overhead crane, industrial elevator, and dock and door support.
Work with cross-functional internal teams to support customer satisfaction and improve the customer experience.
Complete paperwork, quotes, and correspondence accurately and on time.
Follow up and communicate professionally through email, phone, and in-person interactions at customer offices or jobsites.
Meet individual and team-wide sales quotas.