General Manager – The Wags Club Dallas (Luxury Dog Resort)
About The Position
The General Manager will lead The Wags Club’s newly opened luxury dog resort in Dallas, Texas, and establish it as a leading dog resort in Texas. The facility has 100 private overnight suites for dogs of all sizes, supervised cage-free daycare playgroups, indoor and outdoor play areas, a full-service grooming salon, and hospitality-level service. The role leads all resort functions, including daycare, boarding, grooming, the front desk, and facility operations. The manager will build and develop a local team, maintain Wags Club standards, provide excellent client service, and support business growth. The company provides established systems, a full training program, and support from invested owners.
Requirements
- At least 3 years of management experience; hospitality, pet care, or operations experience is preferred.
- A track record of building and leading teams.
- Clear communication skills and calm problem-solving under pressure.
- Comfort working around dogs of all sizes and temperaments.
- Experience with business software.
- A valid driver's license; new Texas residents must switch to a Texas license within 90 days.
- Availability to work weekends and holidays.
- A genuine love of dogs and high standards for their care.
Nice To Haves
- Experience in hospitality, pet care, or operations.
- Gingr experience.
Responsibilities
- Lead all areas of the club, including daycare, boarding, grooming, the front desk, and the facility.
- Recruit, hire, train, coach, and develop a strong local team; provide regular feedback and performance reviews.
- Build lasting client relationships and turn service problems into loyal customers.
- Maintain Wags Club standards and identify ways to improve operations.
- Manage scheduling, payroll coordination, inventory, and cash handling.
- Track business performance and report on how the club is doing.
- Help grow the business through marketing, local partnerships, and social media.
- Work with vendors and keep the facility in top condition.
- Drive dogs to veterinary appointments when needed.
- Keep the club in compliance with Texas safety and employment rules.
Benefits
- Monthly performance bonus.
- Medical, dental, and vision benefits after the eligibility period.
- Paid time off.
- Employee discounts.
- Free daycare and boarding for the employee’s dog.
- Opportunity to grow as The Wags Club opens more locations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
