Club General Manager

Pyramid Global Hospitality•Bay, AR

1d•$160,000 - $200,000

About The Position

The Naples Bay Club is seeking an accomplished, hospitality-driven executive to lead private membership club operations. Reporting to the Managing Director of Naples Bay Resort & Club, the Club General Manager oversees the member experience, financial performance, team culture, and day-to-day Club operations. Naples Bay Club is a lifestyle and amenity anchor for Naples Bay Resort, serving club members, resort guests, cottages, residences, and marina ownership. Amenities include a pool complex, tennis, fitness and spa services, member dining, and recreational offerings. The Club General Manager provides strategic and operational leadership across all aspects of the Club, delivering a distinctive, contemporary club experience while supporting the broader vision and objectives of Naples Bay Resort & Club. The role calls for a visible, approachable leader who builds trusted member relationships, develops high-performing teams, and fosters accountability, collaboration, and continuous improvement. The position balances private-club traditions and member expectations with luxury-hospitality service standards and disciplined business leadership.

Requirements

Progressive executive leadership experience in a luxury private club, lifestyle club, yacht club, high-end residential club, resort club, or comparable membership-driven hospitality environment.
Demonstrated responsibility for complex club operations and multiple operating disciplines.
Strong knowledge of private-club membership expectations, member relations, service delivery, and lifestyle programming.
Meaningful leadership experience in food and beverage operations, budgeting, forecasting, labor management, and financial performance.
Proven ability to lead and develop department heads and cross-functional operating teams.
Experience driving membership satisfaction, retention, engagement, and participation.
Strong business judgment, financial acumen, communication skills, and executive presence.
Ability to balance personalized member service with operational consistency and financial accountability.

Nice To Haves

Experience leading through organizational change, repositioning, renovation, or service transformation.
Bachelor’s degree in hospitality management, business administration, or a related field.
Certified Club Manager designation or comparable professional certification.

Responsibilities

Serve as the visible executive leader of the Club, build meaningful relationships with members, and maintain an active presence throughout Club operations.
Create a welcoming, personalized, service-focused environment that anticipates member needs and strengthens loyalty.
Seek and act on member feedback to continually improve the Club experience.
Partner with the Managing Director to establish strategic direction, annual priorities, service standards, and operating objectives.
Protect the exclusivity and privacy of the member experience while supporting appropriate integration with the resort, residences, cottages, and marina.
Promote a vibrant club community through social, culinary, wellness, recreational, and lifestyle programming.
Provide executive oversight for membership operations, food and beverage, spa and wellness, fitness, pools and recreation, tennis and racquet programming, retail, and club facilities.
Ensure high standards of cleanliness, presentation, safety, service, and operational readiness throughout the Club.
Establish operating expectations and coordinate effectively among Club departments.
Evaluate programs, amenities, and service delivery, identifying opportunities to improve quality, relevance, and member participation.
Partner with resort leadership to create a seamless experience across the Club and broader property.
Support planning and execution of Club improvements, renovations, capital projects, and new programming.
Manage the Club’s financial performance, including budgeting, forecasting, revenue generation, expense management, labor productivity, and capital planning.
Review financial and operating results and implement actions to improve performance.
Develop strategies to grow and retain membership and strengthen the Club’s value proposition.
Partner with membership, marketing, and resort leadership to communicate the Club lifestyle.
Increase participation and discretionary spending through relevant dining, wellness, recreational, and social experiences.
Align staffing, scheduling, purchasing, and operating practices with member expectations and financial objectives.
Maintain effective controls and ensure compliance with company policies, applicable laws, licensing requirements, and safety standards.
Provide strategic direction for dining and social experiences, positioning food and beverage as central to member engagement.
Partner with culinary and food and beverage leaders to ensure quality, compelling programming, financial discipline, and excellent service.
Develop dining concepts, member events, and culinary experiences that encourage participation and community.
Maintain a visible presence in dining venues and at Club events, engaging with members and gathering feedback.
Balance operational efficiency with personalized service expected in a luxury private-club environment.
Recruit, inspire, coach, and retain a talented leadership team and engaged associate population.
Set clear expectations and hold leaders accountable for service, financial, operational, and cultural results.
Maintain an open, respectful, collaborative workplace where associates feel heard, supported, and empowered.
Develop succession plans and provide coaching, training, and career-development opportunities.
Recognize team contributions and celebrate associates who demonstrate Club service standards and organizational values.
Lead through change with transparency, empathy, consistency, and integrity.