Lake Club General Manager

Discovery Land Company•Coeur d'Alene, ID

About The Position

The Lake Club General Manager for Gozzer Ranch Golf & Lake Club is responsible for the overall operation, leadership, and financial performance of the Lake Club. The role provides strategic direction and daily oversight for member experience, food and beverage operations, facilities, staffing, budgeting, and service culture. As a visible Club leader, the General Manager builds relationships with members, develops team members, and ensures the Gozzer Ranch experience consistently exceeds expectations while embodying Discovery Land Company's values. The General Manager oversees Lake Club operations and facilities, coordinates with internal departments and leaders, supports food and beverage strategies and financial objectives, and leads service standards and operational improvements. The role also directs staffing, training, team development, operational planning, inventory and cost controls, safety, and the ongoing quality of member and guest experiences.

Requirements

Minimum of 3–5 years of progressive leadership experience in hospitality, private clubs, luxury resorts, food and beverage, or related service industries.
Proven ability to lead teams and deliver exceptional guest and member experiences.
Strong understanding of wine, spirits, cocktails, and beverage operations, including the ability to guide menu development, train team members, enhance member experiences, and support beverage revenue growth.
Demonstrated expertise in customer service, employee engagement, leadership development, and operational management in a high-end hospitality environment.
Strong financial acumen and experience with budgeting, forecasting, labor management, inventory controls, and operational planning.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, and experience with hospitality and club management systems.
Thorough understanding of applicable federal, state, and local laws, regulations, and health and safety requirements, including Idaho health and sanitation standards.
Exceptional interpersonal, communication, and relationship-building skills for interacting with members, guests, employees, and senior leadership.
Ability to lead, motivate, coach, and develop diverse teams while fostering a positive, collaborative, and accountable workplace culture.
Strong organizational and problem-solving skills, including the ability to prioritize multiple responsibilities and make sound decisions in a fast-paced environment.
Ability to interpret and execute verbal and written instructions, policies, procedures, and operational objectives with minimal supervision.
Ability to analyze operational reports and financial data, perform basic business calculations, and make informed recommendations to improve performance.
Flexibility to work varied schedules, including mornings, evenings, weekends, holidays, and special events as business needs require.
Ability to work effectively indoors and outdoors in varying weather conditions.
Ability to meet physical requirements including standing, walking, bending, lifting, reaching, carrying, and moving materials and equipment; ability to lift 50 pounds independently or with assistance as needed.
Ability to maintain a professional appearance, positive attitude, and high level of service excellence consistent with Discovery Land Company standards.

Responsibilities

Champion the Gozzer Ranch member experience across Lake Club operations, build relationships with members and guests, anticipate needs, and resolve concerns.
Maintain a visible presence and foster a welcoming, engaging, service-focused culture that reflects Discovery Land Company's values and standards.
Partner with the Director of Food & Beverage on departmental strategies, financial objectives, service initiatives, and the success of food and beverage operations.
Monitor member satisfaction, service metrics, and operational efficiency, and coordinate with Culinary, Golf, Recreation, Facilities, Member Services, and Security teams.
Evaluate, develop, and implement service standards and operational improvements across Lake Club departments.
Oversee the cleanliness, organization, presentation, and readiness of Clubhouse facilities, storage areas, service stations, and back-of-house spaces.
Direct management teams in maintaining staffing levels, positioning, and operational readiness throughout service periods.
Oversee daily operational planning for reservations, events, member activities, staffing allocations, and departmental coordination.
Collaborate with departmental leaders to set priorities, communicate daily objectives, and ensure accountability for results.
Lead daily pre-shift meetings to communicate priorities, member expectations, events, service standards, safety topics, and business updates.
Oversee operational systems and technology platforms and keep menus, pricing, events, reservations, member communications, and service information accurate and current.
Monitor operating supplies, equipment, furnishings, and inventory; recommend replacements and partner with department leaders on purchasing practices, inventory controls, and cost management.
Identify operational efficiencies, service enhancements, and cost savings while supporting revenue growth and member satisfaction.
Promote safety and accountability by ensuring compliance with company policies, health regulations, and workplace safety standards, and support employee training and development.
Assist food and beverage leadership with special member-service requests as needed.
Oversee the development, maintenance, printing, and enhancement of food, beverage, wine, and cocktail menus.
Provide leadership and accountability for Lake Club team members, ensuring appropriate staffing, operational coverage, and service execution.
Recruit, onboard, train, coach, and develop team members and leaders; establish service standards through ongoing training, feedback, and hands-on leadership.
Mentor future leaders through succession planning, cross-training, and individualized development plans.
Foster a positive, inclusive, collaborative team environment that supports engagement, accountability, teamwork, and retention.
Support and integrate local employees, interns, and J-1 team members through meaningful learning opportunities and inclusion in the Lake Club team and culture.