Assistant Club Manager (Lake Jackson)

Houston Fitness Partners • Lake Jackson, TX

3d • Onsite

About The Position

Houston Fitness Partners, a leading independently owned Planet Fitness franchisee, is seeking an Assistant Club Manager. Planet Fitness aims to provide a high-quality experience in a welcoming, non-intimidating “Judgment Free Zone.” The Assistant Club Manager supports the Club Manager with staff management, reporting, inventory, and other assigned duties, while helping maintain a welcoming club environment and strong customer service. The position pays $17.65 per hour and may require work at any Planet Fitness location within the Houston Fitness Partners franchise.

Requirements

• Must be at least 18 years old.
• Ability to pass a background check.
• Willingness to become CPR/AED certified before employment and maintain certification while employed.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy, and listening skills.
• Basic computer proficiency, including Microsoft Office.
• Strong problem-resolution skills; hardworking, enthusiastic, and energetic.
• Ability to work alone on third shift (overnight) if overnight staff is unavailable.
• Ability to stand and walk continually throughout the club during a shift.
• Ability to lift up to 50 pounds.
• Ability to work around toxic chemicals and perform frequent cleaning and sanitizing.
• Ability to bend, twist, and reach to accomplish tasks.

Nice To Haves

• Previous work experience at Planet Fitness is a plus.
• High school diploma or GED equivalent preferred.

Responsibilities

• Assist in recruiting, hiring, training, and developing Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructors.
• Lead by example, maintain a welcoming atmosphere, and ensure staff follow customer service guidelines.
• Resolve member concerns fairly and equitably.
• Assist with staff management and support the Club Manager with reporting, inventory, and other assigned duties.
• Help administer and enforce company policies and procedures with staff and members.
• Handle front desk activities, including answering phones, assisting members, checking in members, signing up new members, giving tours, and addressing member requests, issues, and questions.
• Ensure the gym is opened and closed promptly according to proper protocols.
• Oversee facility cleanliness and maintenance, including taking responsibility for the largest daily cleaning section.
• Ensure the safety of employees, members, and club property.
• Identify and communicate equipment repairs in a timely manner.

Benefits

• Medical, dental, and vision insurance for full-time staff working a minimum of 30 hours per week.
• 401(k) plan eligibility after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.
• 10 days of paid time off annually and select holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED