Lake Club General Manager

Discovery Land Company•Coeur d'Alene, ID

About The Position

The Lake Club General Manager for Gozzer Ranch Golf & Lake Club is responsible for the overall operation, leadership, and financial performance of the Lake Club. The role provides strategic direction and daily oversight for member experience, food and beverage operations, Lake Club facilities, staffing, budgeting, and service culture. As a visible Club leader, the General Manager builds relationships with members, develops team members, and ensures the Gozzer Ranch experience consistently exceeds expectations while embodying Discovery Land Company's values. The role champions the member experience and Club culture; oversees operations, facilities, service standards, planning, and coordination across departments; and maintains operational systems, inventory, menus, safety, and cost-management practices. It also leads Lake Club team members through recruiting, onboarding, training, coaching, development, succession planning, and efforts to foster an inclusive, collaborative, accountable workplace.

Requirements

3–5 years of progressive leadership experience in hospitality, private clubs, luxury resorts, food and beverage, or a related service industry.
Strong understanding of wine, spirits, cocktails, and beverage operations.
Demonstrated expertise in customer service, employee engagement, leadership development, and operational management in a high-end hospitality environment.
Financial acumen and experience with budgeting, forecasting, labor management, inventory controls, and operational planning.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, and familiarity with hospitality and club management systems.
Thorough understanding of applicable federal, state, and local laws, regulations, and health and safety requirements, including Idaho health and sanitation standards.
Exceptional interpersonal, communication, and relationship-building skills for interacting with members, guests, employees, and senior leadership.
Ability to lead, motivate, coach, and develop diverse teams while fostering a positive, collaborative, and accountable workplace culture.
Strong organizational and problem-solving skills, including the ability to prioritize responsibilities and make sound decisions in a fast-paced environment.
Ability to interpret and execute verbal and written instructions, policies, procedures, and operational objectives with minimal supervision.
Ability to analyze operational reports and financial data, perform basic business calculations, and make informed recommendations to improve performance.
Flexibility to work varied schedules, including mornings, evenings, weekends, holidays, and special events, as business needs require.
Ability to work indoors and outdoors in varying weather conditions.
Ability to perform physical requirements including standing, walking, bending, lifting, reaching, carrying, and moving materials and equipment; ability to lift 50 pounds independently or with assistance as needed.
Ability to maintain a professional appearance, positive attitude, and high level of service excellence consistent with Discovery Land Company standards.

Responsibilities

Champion the Gozzer Ranch member experience across Lake Club operations and build meaningful relationships with members and guests.
Anticipate member needs, proactively resolve concerns, and maintain a visible presence throughout the Lake Club.
Foster a welcoming, engaging, service-focused culture and model Discovery Land Company values and service standards.
Partner with the Director of Food & Beverage on departmental strategies, financial objectives, service initiatives, and the success of the Food & Beverage operation.
Ensure service delivery meets luxury hospitality standards and monitor member satisfaction, service metrics, and operational efficiency.
Coordinate with Culinary, Golf, Recreation, Facilities, Member Services, and Security teams.
Evaluate, develop, and implement service standards and operational improvements across Lake Club departments.
Oversee the cleanliness, organization, presentation, and readiness of Clubhouse facilities, storage areas, service stations, and back-of-house spaces.
Ensure members and guests receive a warm, professional, personalized welcome and that service emphasizes relationship-building and anticipating needs.
Direct and support management teams in maintaining staffing levels, team positioning, and operational readiness.
Oversee daily planning for reservations, events, member activities, staffing, and departmental coordination.
Set operational priorities with departmental leaders, communicate daily objectives, and drive accountability for execution and results.
Lead daily pre-shift meetings covering operational priorities, member expectations, events, service standards, safety, and business updates.
Oversee operational systems and technology platforms and keep menus, pricing, events, reservations, member communications, and service information accurate and current.
Monitor and maintain inventory of operating supplies, equipment, furnishings, and other supplies; conduct periodic inventory and recommend replacements.
Establish purchasing practices, inventory controls, and cost-management initiatives with department leaders.
Identify operational efficiencies, service enhancements, and cost savings while supporting revenue growth and member satisfaction.
Maintain clean, organized, safe, and professional facilities, service areas, and back-of-house spaces.
Promote safety and accountability by ensuring compliance with company policies, health regulations, and workplace safety standards, and supporting employee training and development.
Assist Food & Beverage leadership with special member-service requests as needed.
Oversee the development, maintenance, printing, and continuous improvement of food, beverage, wine, and cocktail menus.
Provide leadership, direction, and accountability for Lake Club team members and ensure staffing coverage and service execution.
Recruit, onboard, train, coach, and develop team members and leaders.
Establish service standards through training, feedback, and hands-on leadership.
Mentor future leaders through succession planning, cross-training, and individualized development plans.
Foster an inclusive, collaborative team environment that promotes engagement, accountability, teamwork, and retention.
Support local employees, interns, and J-1 team members through meaningful learning opportunities and integration into the Lake Club team and culture.