General Manager – Luxury Dog Resort (Dallas)
About The Position
An established Los Angeles luxury dog resort is seeking a General Manager to lead its Dallas location. The role owns day-to-day operations and the development of a high-performing team at a new facility. The Dallas resort offers private overnight boarding suites, supervised cage-free daycare playgroups, indoor and outdoor play areas, synthetic turf yards, shaded cabanas, enrichment areas, wading pools, and indoor rest spaces. The General Manager is expected to uphold the brand’s standards of exceptional care and hospitality while growing the location and delivering strong experiences for dogs and their owners. The position suits a hands-on operations leader with experience maintaining high service standards and managing diverse teams in hospitality, operations, or a multi-department service environment. The selected candidate will complete two weeks of paid training at the Los Angeles flagship location before taking over the Dallas resort; travel and lodging are covered.
Requirements
- At least 3 years of management experience; hospitality, pet care, or operations experience is preferred.
- Proven leadership and team-building ability.
- Strong communication and problem-solving skills.
- Comfort working around dogs of all sizes and temperaments.
- Experience using business management software.
- Valid Texas driver’s license.
- Availability to work weekends and holidays.
- Genuine passion for dogs and commitment to professional standards of care.
Nice To Haves
- Experience in hospitality, pet care, or operations.
- Gingr experience.
Responsibilities
- Oversee daily operations across Daycare, Boarding, Grooming, Front Office, and Facilities.
- Recruit, hire, train, and develop a local team.
- Conduct performance reviews and provide ongoing leadership and coaching.
- Build client relationships and professionally resolve service concerns.
- Ensure adherence to company policies and procedures, and implement operational improvements.
- Manage staff scheduling, payroll coordination, inventory, and cash handling.
- Prepare and submit operational and financial reports.
- Support marketing initiatives and oversee social media engagement.
- Coordinate vendor relationships and facility maintenance.
- Transport dogs to veterinary appointments when necessary.
- Maintain compliance with Texas safety and employment regulations.
Benefits
- Monthly performance bonus.
- Medical, dental, and vision benefits after the eligibility period.
- Paid time off.
- Employee discounts.
- Complimentary daycare and boarding for the employee’s dog.
- Two weeks of paid training in Los Angeles, with travel and lodging covered.
- Growth opportunities as the company expands to additional locations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
