Education Program Manager

Mass General Brigham•Boston, MA

2d•$63,648 - $92,570•Hybrid

About The Position

The Education Program Manager provides strategic development, implementation, and oversight of educational and training programs for clinical research staff, investigators, and trainees at the Center for Clinical Research Education (CCRE) within the Mass General Brigham Office of Clinical Research. Working in collaboration with the Executive Director and other stakeholders, the manager develops educational programs aligned with institutional goals, regulatory requirements, and industry standards. The role calls for strong curriculum design skills and the ability to work collaboratively with subject matter experts to create engaging, effective learning experiences. The CCRE offers more than 200 live and online courses annually to approximately 6,000 or more participants. The manager helps plan and map the academic-year curriculum, develops course plans and outlines for online modules, and works with education and instructional design colleagues to create, review, and update content. The position also promotes educational offerings, assesses program effectiveness, uses learner and stakeholder feedback to guide continuous improvement, and maintains course-related records and resources. This is a regular, 40-hour-per-week position with a hybrid work arrangement and day shift. Patient care is not required. The listed annual pay range is $63,648.00–$92,570.40.

Requirements

High school diploma or equivalent required; a bachelor's degree in a related field is preferred.
Three to five years of experience in education program administration required.
Proficient organizational skills.
Excellent oral and written communication skills.
Ability to supervise support staff and prioritize tasks.
Understanding of database management, spreadsheets, data manipulation, and reporting.
Ability to exercise sound judgment and discretion in complex and sensitive situations.
Ability to handle multiple tasks and meet deadlines in a demanding, fast-paced environment.

Nice To Haves

Bachelor’s degree and a master’s degree preferred in a health-related field, clinical research, public health, education, or equivalent.
Five years of clinical research experience, including at least three years in an educational program development role.
In-depth knowledge of clinical trial operations, GCP, IRB/Human Subjects Protection, and regulatory compliance.
Experience designing, delivering, and evaluating adult education programs.
Experience with Moodle or a similar learning management system.
Professional certification such as ACRP or SOCRA.
Two to three years of experience in instructional design, curriculum development, or adult learning theory preferred.
Experience with e-learning platforms and learning management systems such as Canvas, Moodle, or Cornerstone.
Experience in academic or healthcare research settings.
Knowledge of training evaluation models such as the Kirkpatrick model or ADDIE framework.

Responsibilities

Provide administrative oversight and support for an educational program and help ensure its educational goals are met.
Collaborate with leadership on strategic planning and development of the educational program.
Oversee hiring, training, and supervision of office educational support staff; prioritize staff tasks and manage special projects.
Lead efforts to set benchmarks and goals for education programs and track, report, and ensure program compliance.
Develop long-term strategies for program improvement and identify opportunities, gaps, and emerging trends in clinical research education.
Design, implement, and develop a comprehensive curriculum for clinical research educational courses using curriculum-design best practices.
Work with the CCRE Education Coordinator to plan and map the academic-year curriculum.
Work with the CCRE Instructional Designer to create, review, and revise curriculum and course content as regulatory and industry requirements change.
Map course plans and create outlines for online modules; work with subject matter experts on live and online course development.
Promote educational offerings within and outside the institution and ensure courses are announced through appropriate channels with time for learners to register.
Organize webinars, workshops, seminars, and conferences related to clinical research education.
Maintain a list of CCRE accomplishments and highlights for the annual report.
Work with the CCRE Application Analyst and Moodle Specialist on enrollment data and other projects.
Assess program effectiveness through feedback, evaluations, and key performance metrics, and implement continuous quality improvement based on learner outcomes and stakeholder input.
Plan and maintain lists of course subscriptions and supplies for hands-on skills classes and other courses.
Provide guidance on training program requirements.