Education Program Manager

Mass General Brigham•Boston, MA

11h•Hybrid

About The Position

The Education Program Manager leads the strategic development, implementation, and oversight of educational and training programs for clinical research staff, investigators, and trainees within the Center for Clinical Research Education (CCRE), part of the Mass General Brigham Office of Clinical Research. In collaboration with the Executive Director, the Manager develops educational programs aligned with institutional goals, regulatory requirements, and industry standards. The CCRE offers more than 200 live and online courses annually, serving approximately 6,000 or more participants. The position develops curriculum and course content in collaboration with education staff, instructional designers, subject matter experts, and other stakeholders. It identifies gaps and emerging education needs, promotes course offerings, organizes learning events, assesses program effectiveness, and implements improvements based on learner outcomes and stakeholder feedback. The role also supports program administration, enrollment data, reporting, course subscriptions, and supplies for hands-on and other courses. This is a hybrid, regular position scheduled for 40 hours per week on the day shift. Patient care is not required.

Requirements

High school diploma or equivalent required.
Three to five years of experience administering education programs.
Proficient organizational skills.
Excellent oral and written communication skills.
Ability to supervise support staff and prioritize tasks.
Understanding of database management, spreadsheets, and data manipulation and reporting.
Ability to exercise sound judgment and discretion in complex and sensitive situations.
Ability to manage multiple tasks and meet deadlines in a demanding, fast-paced environment.
Ability to collaborate with stakeholders and subject matter experts to develop engaging, effective learning experiences.

Nice To Haves

Bachelor’s degree in a related field; a bachelor’s degree is preferred in the general qualifications.
Master’s degree preferred in a health-related field, clinical research, public health, education, or equivalent.
Two to three years of experience in instructional design, curriculum development, or adult learning theory.
Five years of experience in clinical research, including at least three years in an educational program development role.
In-depth knowledge of clinical trial operations, Good Clinical Practice (GCP), IRB/Human Subjects Protection, and regulatory compliance.
Experience designing, delivering, and evaluating adult education programs.
Experience with Moodle or similar learning management systems.
Professional certification such as ACRP or SOCRA.
Experience with e-learning platforms and learning management systems such as Canvas, Moodle, or Cornerstone.
Experience in academic or healthcare research settings.
Knowledge of training evaluation models such as the Kirkpatrick model or ADDIE framework.

Responsibilities

Provide administrative oversight and support for educational programs and work with leadership to ensure educational goals are met.
Participate in strategic planning and lead efforts to set benchmarks and goals for education programs.
Design, develop, implement, and oversee a comprehensive curriculum for clinical research education courses using curriculum-design best practices.
Plan and map the academic-year curriculum with the CCRE Education Coordinator.
Work with the CCRE Instructional Designer to create, review, and revise curriculum and course content as regulations and industry requirements change.
Identify gaps and emerging trends in clinical research education and develop opportunities to improve the program.
Map course plans and create outlines for online modules; work with subject matter experts on live and online course development.
Promote educational offerings within and outside the institution.
Organize webinars, workshops, seminars, and conferences related to clinical research education.
Track and report program accomplishments and maintain information for the CCRE Annual Report.
Work with the CCRE Application Analyst and Moodle Specialist on enrollment data and other projects.
Ensure courses are announced through appropriate channels with sufficient advance notice for learners to register.
Assess program effectiveness using feedback, evaluations, and key performance metrics, and implement continuous quality improvement based on results and stakeholder input.
Plan and maintain lists of course subscriptions and supplies needed for hands-on skills classes and other courses.
Track and ensure compliance for education programs and provide guidance on training program requirements.
Oversee hiring, training, and supervision of office educational support staff; prioritize their tasks and manage special projects.