General Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
• At least 18 years of age, or 19 in Alabama.
• Must pass a background check.
• Ability to meet the physical demands of the position, including frequently remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
• Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Nice To Haves

• Associate degree or higher.
• Experience in check cashing, document verification, or money order processing.
• Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

• Manage overall store performance to meet or exceed Company performance standards.
• Coach, lead, and develop team members in Company systems and standards, account management, collections, job duties, and performance reporting.
• Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
• Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
• Enforce quality standards, procedures, and applicable local and state laws and regulations.
• Participate in audits and compliance reviews as directed by the corporate office or District Manager.
• Supervise office security, cash management, and loss prevention, including documenting cash discrepancies, vault activity, inventory, deposits, and expenses.
• Conduct opening and closing procedures and train new staff in keyholder duties.
• Participate in employee selection, review, hiring, and retention.
• Develop work schedules based on budget, workload, and store needs, and ensure adequate staffing.
• Handle complex customer situations with integrity and professionalism.
• Maintain the store’s internal and external appearance and coordinate basic facility maintenance.
• Oversee the store planogram and ensure seasonal and promotional marketing materials are displayed properly.
• Perform applicable duties outside the office, including on-site vehicle appraisals, errands, and external marketing.
• Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
• Perform additional tasks as directed by leadership.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Learning management system with e-learning modules for professional and personal development.
• Cross-brand training and opportunities across the company’s brands.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance options, including telemedicine and HSA/FSA options.
• Traditional and Roth 401(k) retirement plans with a Company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program offering mental health resources and life coaching for employees and family members.
• Discount Marketplace with nationwide and local retailer discounts.
• Paid time off that starts at 12 days in the first year and increases over time.
• Business-casual dress code that includes jeans and sneakers.
• Performance bonuses.