General Manager - Hearthstone Country Club

Invited•Houston, TX

4d•Onsite

About The Position

The General Manager leads the club’s strategic direction, operations, and membership growth. The role develops and executes business and financial strategies, drives member satisfaction, achieves financial and operational goals, builds a strong leadership team, and communicates effectively with the Regional team. At Hearthstone Country Club, the General Manager oversees operations across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.

Requirements

High school diploma or equivalent.
At least 3 years of experience in club management, hospitality, or a related field.
At least 1 year of experience managing budgets, with the ability to make sound expense-allocation decisions that affect profitability.
Handle confidential member and employee information with discretion and integrity.
Computer literacy and proficiency with spreadsheet software.
Strong leadership, communication, and team-management skills.

Nice To Haves

Bachelor’s degree or equivalent.
Food Handlers Certificate.
Alcohol Safety certification.
STAR Service Certification.
STAR Trainer Certification.
TABC Certification.
CPR Certification.

Responsibilities

Develop and execute comprehensive business and financial plans; monitor performance metrics and adjust strategies to achieve revenue targets.
Provide strategic leadership to department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
Recruit, select, develop, and evaluate department heads; guide them in creating and executing employee development plans through performance reviews, cross-training, goal setting, and recognition.
Lead employee recruitment, selection, training, development, and performance management, with attention to the relationship between value, service, and member satisfaction.
Implement and review sales, marketing, and net revenue strategies aligned with financial plans.
Maintain expense controls and forecasting procedures to manage departmental expenses and revenue-to-payroll ratios.
Ensure the club meets financial obligations, including debt and lease agreements, and follows GAAP and company policies.
Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
Analyze member retention metrics and develop strategies to improve retention.
Engage with resigning members, document their feedback, and use it to inform continuous improvement.
Promote a motivating workplace centered on teamwork, respect, and member satisfaction.
Ensure the club operates safely and complies with regulatory obligations.
Maintain effective communication with the Regional team.