General Manager - Hearthstone Country Club

ClubCorp • Houston, TX

5d • Onsite

About The Position

The General Manager is responsible for the club’s leadership, strategic direction, operations, and membership growth. The role drives success by developing and implementing business strategies, ensuring member satisfaction, and fostering a positive work environment. The General Manager is accountable for financial and operational goals, building a strong leadership team, and maintaining effective communication with the Regional team.

Hearthstone Country Club is a private club in Houston with 27 championship golf holes, six outdoor tennis courts (two covered), a fitness center, swimming pool, and culinary amenities. The club is part of Invited, which operates more than 130 private clubs nationwide and has more than 17,000 employees. A relocation package is available.

The posting describes the general requirements of the position and notes that additional duties may be assigned as needed to ensure smooth club operations.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in club management, hospitality, or a related field.
• At least 1 year of experience managing budgets and the ability to make sound expense-allocation judgments that affect profitability.

Nice To Haves

• Bachelor's degree or equivalent.
• Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and/or CPR Certification.
• Ability to handle highly confidential member and employee data with discretion and integrity.
• Computer literacy and proficiency with spreadsheet software.
• Strong leadership abilities, excellent communication skills, and effective team-management skills.

Responsibilities

• Develop and execute comprehensive business and financial strategy plans for the club.
• Monitor performance metrics against plans, ensure revenue targets are achieved across operational areas, and make data-driven adjustments to optimize performance.
• Provide strategic leadership to department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
• Recruit, select, develop, and continually evaluate qualified department heads.
• Guide department heads in creating and executing employee development plans using performance reviews, cross-training, goal setting, and employee recognition.
• Lead employee recruitment, selection, training, development, and performance management, with attention to the relationship between value, service, and member satisfaction.
• Implement sales, marketing, and net revenue strategies aligned with financial plans, and review and adjust them to optimize performance.
• Maintain expense-control systems and forecasting procedures to monitor departmental expenses and revenue-to-payroll ratios.
• Ensure the club meets financial obligations, including debt and lease agreements, and adheres to GAAP and company policies.
• Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
• Analyze member-retention metrics and develop strategies to improve retention; engage with resigning members, document their feedback, and use it to inform continuous improvement.
• Promote a motivating work environment centered on teamwork, respect, and member satisfaction.
• Ensure the club operates safely and legally in accordance with regulatory obligations.
• Perform additional duties as assigned to support the smooth operation of the club.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Generous paid time off and leave programs for eligible full-time team members; time off required by applicable law is also provided for part-time team members.
• Relocation package available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED