Operating Partner General Manager

P.F. Chang's • St Charles, MO

5d

About The Position

P.F. Chang's is hiring a full-time, salaried Operating Partner or General Manager to lead restaurant operations and the team. The role focuses on delivering exceptional guest experiences, driving sales growth, and fostering a culture of integrity, innovation, teamwork, and outstanding hospitality. The Operating Partner uses local market knowledge, financial analysis, KPIs, and EBITDA targets to improve restaurant performance and support long-term growth. The role also develops management team members and maintains high culinary and hospitality standards.

The listed annual pay range is $85,000–$105,000, based on experience. The position requires progressive restaurant or hospitality management experience; external hires must have recent prior experience as a General Manager. A valid driver's license is required for occasional operational duties, which may include shift coverage, supply runs, catering deliveries, local marketing, offsite training and meetings, and travel between restaurant locations.

Requirements

• Progressive restaurant or hospitality management experience.
• For external hires, recent prior experience as a General Manager.
• Valid driver's license.
• Strong passion for exceptional guest experiences and a guest-centric mindset.
• Proven ability to drive sales growth and achieve KPI and EBITDA targets through strategic goal setting and local market expertise.
• Demonstrated success mentoring and coaching individuals at various levels.
• Understanding of inventory management, cost of goods, and financial control, including P&L.
• General systems proficiency, including POS systems, corporate software systems, third-party delivery platforms, inventory systems, and reservation systems.

Nice To Haves

• Experience in casual or upscale dining.
• Hospitality or business degree.
• Culinary and kitchen acumen, including experience managing or running culinary or kitchen operations.

Responsibilities

• Deliver exceptional, personalized guest experiences and engage with guests to foster a welcoming atmosphere and satisfaction.
• Drive sales growth through outstanding service, coaching team members on upselling, and applying local market knowledge.
• Use financial analysis, KPIs, and EBITDA targets to monitor performance and lead continuous improvement initiatives.
• Take ownership of restaurant operations and respond to market trends to support restaurant success and long-term growth.
• Set standards for integrity, professionalism, innovative thinking, teamwork, and effective restaurant operations.
• Develop management team members through leadership training and prepare them for future roles.
• Maintain high culinary and hospitality standards.
• Inspire and motivate the team; provide training, coaching, and performance reviews.
• Perform occasional operational duties such as shift coverage, supply runs, catering deliveries, local marketing, offsite training and meetings, and travel between restaurant locations.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Paid time off.
• Monthly and quarterly performance bonuses.
• Paid management training and professional development, with opportunities for career advancement through promotion from within.
• Employee referral bonuses: $250 for Team Member positions and $500 for restaurant management positions at locations other than the employee's home location.
• Exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund for qualifying team members experiencing hardships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed