General Manager/ Operating Partner

Soar QSR•Dallas, TX

8d•Onsite

About The Position

The General Manager/Operating Partner is the highest management position at the drive-in and is responsible for leading and managing drive-in operations and employees. The role oversees staffing, employee development, guest service, cost control, operational standards, records and reporting, local marketing, vendor performance, facility and equipment maintenance, and compliance with company policies and applicable laws. The position requires a minimum of 50 hours per week, with irregular hours that include nights, weekends, and holidays. The manager may also perform station, cleaning, sanitation, stocking, and other job-related duties as needed.

Requirements

High school diploma or equivalent.
At least three years of restaurant management experience.
Experience running a restaurant shift without supervision.
Experience recruiting, interviewing, hiring, and managing employees.
Knowledge of federal, state, and local labor and employment laws, including wage and hour and equal employment opportunity laws.
Knowledge of federal, state, and local health and safety laws and regulations.
Basic computer, math, accounting, and reading skills.
Effective verbal and written communication skills.
Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.
Ability to work a minimum of 50 hours per week, including irregular hours, nights, weekends, and holidays.
Ability to meet the physical and environmental demands of the role, including continuous standing, bending, reaching, moving, stooping, stretching, and lifting; frequent exposure to cooking heat and hot liquid shortening; frequent freezer exposure; and occasional exposure to extreme weather temperatures.

Nice To Haves

Advanced studies in business, restaurant management, or related fields.
Quick-service restaurant management experience.

Responsibilities

Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
Manage employee compensation levels in accordance with company guidelines.
Supervise and manage drive-in operations to provide an optimal guest experience.
Manage opening and/or closing duties.
Handle and appropriately escalate guest and employee issues or concerns.
Manage, plan, forecast, and adjust food, labor, paper, and inventory to maximize cost control, operational efficiency, quality, and customer service.
Lead regular team meetings focused on operational standards and guest service.
Manage drive-in recordkeeping and prepare and maintain required operational reports.
Develop, implement, and manage local marketing and business-performance action plans.
Ensure proper maintenance of the drive-in and equipment.
Supervise and manage vendor performance.
Comply with and enforce company policies, procedures, and operational standards, and ensure compliance with applicable federal, state, and local laws.
Manage regular cleaning and sanitation duties according to operational standards.
Maintain regular attendance.
As needed, perform station duties, including fountain and frozen, dresser, front and back swamp, grill, switchboard, expeditor, food preparation, and drive-thru duties where applicable.
As needed, perform cleaning and sanitation tasks, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing preparation areas, cleaning equipment, and emptying used grease.
Move and stock food product weighing up to 50 pounds.
Perform other job-related duties as assigned or required.