General Manager Jobs

About The Position

Requirements

• Positive, can-do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to evaluate alternatives and make decisions quickly and accurately.
• Ability to work under stress and pressure while maintaining composure and objectivity.
• Effective listening and conflict-resolution skills, including the ability to understand, clarify, and resolve concerns raised by coworkers and guests.
• Ability to understand financial information and data and perform basic arithmetic.
• Attention to detail and ability to meet deadlines.
• Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
• Ability to communicate information and ideas clearly.
• Ability to lead team members in providing friendly guest service.
• Valid driver's license.
• Must be at least 18 years old; must meet the legal age to serve alcoholic beverages at select properties.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to read, write, understand, and communicate effectively in English; interpret English-language safety, operating, maintenance, and procedure documents; prepare routine written reports and correspondence; speak effectively to groups; and interpret business records and statistical reports.
• Ability to stand or remain stationary for 3–4 hours at a time, operate computers and other office equipment, perform data entry and 10-key tasks, handle objects and tools, bend, stoop, crouch, move throughout the hotel, inspect details at close and long range, and lift or transport supplies weighing up to 25 pounds.

Nice To Haves

• Bachelor’s or Associate’s degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including experience in Rooms and Food & Beverage departments.
• Basic market knowledge.

Responsibilities

• Ensure the hotel delivers clean, friendly, well-organized, and safe service, with every room online every day and night.
• Ensure managers and team members perform their daily responsibilities and complete operational checklists accurately and on time.
• Conduct daily walks of guest rooms and public spaces, assess cleanliness and service, and test mechanical equipment.
• Verify that all rooms are inspected daily and that room-inspection cleanliness standards are followed.
• Onboard new team members and ensure the new-hire onboarding checklist is completed.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Start and complete shift handover reports, and sign off on and upload required daily reports to the MCR report storage platform.
• Oversee compliance with MCR-approved brand standards and Quality Assurance expectations; conduct brand self-audits and make necessary corrections.
• Ensure team members wear approved uniforms and name tags and maintain guest-facing service standards.
• Ensure fire and life safety inspections are current and correct identified deficiencies.
• Confirm preventative maintenance tasks are performed and visually check their quality and consistency.
• Monitor adherence to established work schedules and arrange weekly departmental shift coverage and coverage for line-level call-outs.
• Build a learning culture, provide training, communicate growth opportunities, and give regular constructive coaching and feedback.
• Review the previous day's team-member time-clock punches according to policy.
• Ensure purchases use the correct purchase-order process and invoices are submitted through the approved accounts-payable system.
• Ensure invoices are processed or accrued in the correct time period.
• Keep approved storage areas clean and follow the inventory program.
• Promote guest satisfaction by greeting guests warmly, using names when possible, supporting hotel events, and resolving guest concerns with hospitality and urgency.
• Maintain clean and organized front- and back-of-house areas and pitch in with cleaning guest rooms and public spaces as needed.
• Ensure clear, honest, and professional communication and collaboration among team members.