General Manager - Soho Warehouse DTLA

Soho House & Co.•Los Angeles, CA

About The Position

The General Manager at Soho House & Co. is responsible for all aspects of business operations at the Soho Warehouse DTLA property, including operational efficiency, member and guest experience, staff retention, and profitability. The role oversees day-to-day staff management and serves as an ambassador for the Soho House brand, supporting its ethos and the experiences of staff, members, and guests. The General Manager is an influential leader and strategic business partner across departments responsible for service, culture, operations, events, amenities, and business performance. The General Manager partners closely with the Executive Chef, Head of Operations, and COO to develop business objectives that improve performance and profitability. The role works with internal and external stakeholders and Head Office functions to deliver memorable experiences through staff, food, drink, events, and amenities. It also assesses business performance, develops operational improvements, supports marketing plans, and ensures compliance with food safety and other applicable requirements.

Requirements

At least 10 years of experience managing luxury boutique hotel operations with an extensive Food & Beverage program.
Understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures.
Experience managing Food & Beverage operations focused on service and high-quality food and drink experiences.
Strong business aptitude and analytical thinking, with a results-oriented focus on guest satisfaction.
Excellent interpersonal and relationship-building skills with internal and external stakeholders.
Highly organized, efficient, and detail-oriented.
Naturally hospitable.

Responsibilities

Lead and partner with internal and external stakeholders to assess business objectives and deliver an elevated, approachable, profitable experience, with regular assessment for improvement and innovation.
Assess the business daily and weekly, report on its economic and operational condition, and develop action plans to improve operations, optimize profit, minimize margins, and support member, guest, and staff experiences.
Follow company food safety and allergy procedures and help maintain a safe, inviting environment in partnership with Health & Safety leaders, complying with applicable local, government, and regional requirements and legal standards.
Collaborate with Head Office functions—including HR, Recruitment, Learning & Development, Food & Beverage/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping, and Facilities—to improve processes and identify opportunities that support sales and staff and member retention.
Oversee planning, collaboration, and execution of major events and initiatives, including regional property collaborations where applicable, to deliver smooth and profitable experiences.
Guide, develop, and implement decisions on policies, procedures, and systems that improve business operations, service, retention, and overall experience.
Provide leadership on annual marketing plans and partner with leaders in Membership, Marketing, Food & Drink, and Finance.
Interview prospective internal and external hires, follow P&D policies, and support team growth, development, and succession planning.
Monitor, assess, and report service trends and guest, member, and staff survey results, and develop related action items.
Perform other duties as assigned by a supervisor or manager.

Benefits

Full-time employees are eligible for medical, dental, and vision coverage.
Retirement fund with a 2% match for eligible full-time employees.
Paid sick days and vacation days for full-time employees.
Career development opportunities, including domestic or international progression and managerial or technical development.
Training to develop technical and managerial skills.
Internally and externally run learning and development courses.
Food and drink-related trips, training, and events through Cookhouse & House Tonic.
Team events, including fitness sessions, cinema screenings, and art classes.
A substantial free team meal while on duty in Houses and Restaurants.
Soho Impact community initiatives, including mentoring, apprenticeship, local outreach, and sustainability.