Cecconi's General Manager - Soho Beach House Miami

Soho House • Miami Beach, FL

15h

About The Position

The Cecconi's General Manager supports all aspects of the business in conjunction with the property. The role oversees service standards, operational efficiency, member and guest experience, staff retention, and profitability at a Soho House & Co. property. Alongside day-to-day staff management, the General Manager serves as an ambassador for the Soho House brand and supports staff, member, and guest experiences.

The General Manager is an influential leader and strategic business partner across departments responsible for service, culture, profitability, operations, and member and guest satisfaction. Working closely with the property General Manager and Assistant General Manager, the role develops goals and actionable plans to optimize performance and profitability. The position also recruits and leads the team and ensures a new concept is ready to launch on schedule.

Soho House describes its culture as collaborative, with teams of organized, self-starting people working across varied daily initiatives and projects. The company provides training and development opportunities to build technical and managerial skills.

Requirements

• At least 7 years of experience managing high-volume food and beverage operations or multi-unit operations.
• Previous experience managing food and beverage operations focused on service and high-quality food and drink experiences.
• Strong business aptitude and a results- and guest-satisfaction-oriented approach.
• Strong interpersonal skills and ability to build internal and external relationships.
• Highly organized, efficient, and detail-oriented.
• Ability to understand, maintain, and enforce local and government-regulated food-safety, risk-prevention, fire-prevention, and emergency procedures.
• Ability to seize, grasp, turn, and hold objects with hands.
• Ability to stand and work on feet for at least 8 hours.
• Ability to move quickly between parts of the club in a fast-paced environment.
• Ability to move, pull, carry, or lift at least 40 pounds.
• Ability to work in front of a computer screen for up to 5 hours per day.
• Ability to occasionally kneel, bend, crouch, and climb as required.

Responsibilities

• Communicate effectively with internal and external stakeholders, assess business objectives, and deliver an elevated, approachable, profitable experience that is consistent and regularly reviewed for improvement and innovation.
• Work with the General Manager and Assistant General Manager to assess business performance and develop operational goals based on weekly, daily, and quarterly reviews.
• Execute action plans on time and within budget to improve the business, optimize profit, minimize margins, and promote exceptional experiences for members, guests, and staff.
• Follow company food-safety and allergy procedures and help maintain a safe, inviting environment by partnering with Health & Safety leaders and complying with local, government, and regional requirements and legal standards.
• Partner with Head Office functions—including HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping, and Facilities—to improve processes and implement opportunities that drive sales and staff and member retention.
• Support, guide, develop, and implement policies, procedures, and systems to improve operations, service, retention, and overall experiences outlined by the General Manager.
• Provide leadership for annual marketing plans and collaborate with leaders in Membership, Marketing, Food & Drink, and Finance.
• Work closely with the General Manager and Assistant General Manager.
• Recruit and lead the team and ensure implementation of the new concept is ready for launch on the set date.
• Assist with interviewing prospective internal and external hires and follow P&D policies while supporting team growth, development, and succession planning.
• Monitor, assess, and report service trends and guest, member, and staff surveys, and develop supporting action items.
• Maintain and enforce food-safety, risk-prevention, fire-prevention, and emergency procedures.

Benefits

• Competitive compensation packages with global benefits and perks.
• Full-time employees are eligible for medical, dental, and vision coverage and a retirement fund with a 2% match.
• Paid sick days and vacation days for full-time employees.
• Career development opportunities domestically or internationally, and in managerial or technical roles.
• Soho Impact opportunities through mentoring, apprenticeship, local outreach, and sustainability.
• Internal and external learning and development courses.
• Cookhouse & House Tonic food and drink trips, training, and events, available to all.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial free team meal while on duty in Houses and Restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed