Food Runner - Soho Beach House Miami

Soho House • Miami Beach, FL

19h

About The Position

At Soho House, a Food Runner prepares tables, serves orders, explains meals, and helps coordinate between the kitchen and servers. The role supports servers in providing quality hand-plated service to members and guests, with the goal of delivering outstanding customer service and improving the dining experience. The successful candidate thrives in a fast-paced, high-pressure environment, solves problems effectively, and remains calm, approachable, and professional.

Requirements

• At least 2 years of experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and remain calm while solving problems under pressure.
• Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
• Ability to demonstrate competency as outlined in the training schedule and Club School.
• Ability to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and work autonomously.
• Tips certification and POS knowledge.
• Ability to seize, grasp, turn, and hold objects with the hands; stand and work on feet for at least 8 hours; move quickly around the club; lift, carry, pull, or move at least 40 pounds; and occasionally kneel, bend, crouch, and climb.

Responsibilities

• Follow Soho House & Co. Steps of Service, including refilling water glasses and coffee cups, clearing finished dishes, crumbing tables, replenishing table supplies, and expediting food orders.
• Accommodate guest special requests, identify suitable alternatives, or advise management when further assessment is needed.
• Help deliver seamless service by anticipating member and guest needs and supporting servers, the Executive Chef, and the General Manager.
• Check that food is correctly plated and coursed before serving it to members and guests.
• Follow allergy procedures, health and safety policies, company processes and standards, and applicable local, state, and federal laws.
• Work collaboratively to serve food and drinks promptly and run items from expo and the service bar outside the assigned section.
• Clean and stock the server alley and expo area.
• Know the menu and make suggestions when asked by members or guests.

Benefits

• Competitive compensation packages with global benefits and perks.
• Full-time employees are eligible for medical, dental, and vision benefits, plus a retirement fund with a 2% match.
• Paid sick days and vacation days for full-time employees.
• Career development opportunities, including domestic or international and managerial or technical progression.
• Soho Impact opportunities through mentoring, apprenticeship, local outreach, and sustainability initiatives.
• Internally and externally run learning and development courses.
• Cookhouse & House Tonic food and drink trips, training, and events.
• Team events, including fitness sessions, cinema screenings, and art classes.
• A substantial meal provided free of charge while on duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed