Food Runner - Soho Beach House Miami

Soho House & Co. • Miami Beach, FL

1d

About The Position

At Soho House, a Food Runner prepares tables, serves orders, explains meals, and helps coordinate between the kitchen and servers. The role supports servers in providing quality hand-plated service and aims to deliver outstanding customer service and improve the dining experience for members and guests. A successful candidate thrives in a fast-paced environment, solves problems under pressure, and remains calm, approachable, and professional.

Requirements

• At least 2 years of experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and solve problems quickly and effectively under pressure while remaining calm.
• Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
• Demonstrate competency as outlined in the training schedule and Club School.
• Ability to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction and work both as part of a team and autonomously.
• Tips certification and POS knowledge.
• Able to grasp, turn, and hold objects with hands; work on feet for at least 8 hours; move quickly throughout the club; move, pull, carry, or lift at least 40 pounds; and occasionally kneel, bend, crouch, and climb.

Responsibilities

• Follow Soho House & Co Steps of Service, including refilling water glasses and coffee cups, clearing finished dishes, crumbing tables, replenishing table supplies, and expediting food orders.
• Accommodate guest requests or identify alternative solutions that suit business needs; refer requests to management when needed.
• Provide seamless service in a high-volume, elevated-service environment by anticipating member and guest needs and supporting servers, the Executive Chef, and the General Manager.
• Check that food orders are correctly plated and coursed before serving them to members and guests.
• Follow health and safety policies, including allergy procedures, as well as company processes, procedures, standards, and applicable local, state, and federal laws.
• Work collaboratively to serve food and drinks promptly, including running items from expo and the service bar outside the assigned section.
• Clean and stock the server alley and expo area.
• Know the menu and make suggestions when asked by members or guests.

Benefits

• Full-time employees are eligible for medical, dental, and vision coverage and a retirement fund with a 2% match.
• Full-time employees receive sick days and vacation days.
• Career development opportunities domestically or internationally, including managerial and technical progression.
• Soho Impact initiatives, including mentoring, apprenticeship, local outreach, and sustainability.
• Internally and externally run learning and development courses.
• Cookhouse & House Tonic food-and-drink trips, training, and events.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial meal provided free of charge while on duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed