Greeter - Soho Beach House Miami

Soho House & Co. • Miami Beach, FL

1d

About The Position

The Greeter helps ensure the safety of members, guests, and staff while protecting the Soho House experience. The role involves monitoring activity throughout the premises and being familiar with local laws and regulations relevant to the operations of a high-volume members club, hotel, spa, gym, beach and pool, and food and beverage services. Successful candidates are dependable, proactive, punctual, professional, approachable, detail-oriented, and able to multitask, prioritize, and remain composed while meeting goals.

The Greeter welcomes and directs members and guests, builds relationships, and communicates concerns, feedback, and red flags to management. The role helps maintain a positive atmosphere, addresses guest concerns, prevents losses and unauthorized access, supports safe and compliant events, maintains a clean and safe work environment, and directs foot traffic. The position requires flexibility to work outside standard office hours, including nights, weekends, and holidays when needed.

The work involves standing for at least eight hours, moving quickly around the club, handling objects, and occasionally kneeling, bending, crouching, and climbing. The employee must be able to move, pull, carry, or lift at least 40 pounds.

Soho House offers competitive compensation and benefits and provides training and development opportunities. Full-time employees are eligible for medical, dental, and vision coverage, a retirement fund with a 2% match, sick days, and vacation days. Other offerings include career development, learning and development courses, Soho Impact community initiatives, food and drink-related trips and events, team events, and a free substantial meal while on duty in Houses and Restaurants.

Requirements

• At least 1 year of experience in a customer-service-focused role.
• Strong communication and people skills, with awareness of business needs and the ability to support the team in generating revenue.
• Problem-solving skills and the ability to resolve anticipated or current conflicts.
• Attention to detail, articulateness, and the ability to multitask in a high-volume, demanding environment.
• Availability for a flexible schedule, including nights, weekends, and holidays when needed.
• Friendly and approachable demeanor, with proven written and oral communication skills.
• Ability to work effectively under time constraints and deadlines.
• Emotional control and professionalism.
• Ability to seize, grasp, turn, and hold objects with hands.
• Ability to stand on your feet for at least 8 hours and move quickly between areas of the club.
• Ability to move, pull, carry, or lift at least 40 pounds.
• Ability to occasionally kneel, bend, crouch, and climb as required.

Responsibilities

• Greet and direct members and guests in a hospitable manner.
• Build relationships with members and guests and communicate red flags and positive feedback to management.
• Ensure guest concerns are addressed, action items are set, and a manager is notified.
• Promote a fun, positive atmosphere while remaining approachable and professional.
• Prevent losses and damage by reporting irregularities, informing violators of policies and procedures, and preventing trespassing.
• Ensure events and House experiences maintain the Soho House experience while remaining safe, secure, and compliant with local standards.
• Maintain a clean, sanitary, and safe work environment.
• Direct foot traffic and control traffic flow.
• Support the organization's stability and reputation by complying with legal requirements.
• Monitor activity throughout the premises.

Benefits

• Medical, dental, and vision coverage for eligible full-time employees.
• Retirement fund with a 2% match for eligible full-time employees.
• Sick days and vacation days for full-time employees.
• Career development opportunities, including domestic or international and managerial or technical progression.
• Training to develop technical and managerial skills.
• Internally and externally run learning and development courses.
• Soho Impact mentoring, apprenticeship, local outreach, and sustainability initiatives.
• Food and drink-related trips, training, and events through Cookhouse & House Tonic.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial free meal while on duty in Houses and Restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed