Cecconi's General Manager - Soho Beach House Miami
About The Position
The Cecconi's General Manager supports all aspects of the business in conjunction with the property and oversees service standards, operational efficiency, member and guest experience, staff retention, and profitability. The role includes day-to-day staff management and serving as an ambassador for the Soho House brand and its ethos. The General Manager is an influential leader and strategic business partner across departments, helping deliver service, create culture, maximize profits, support operations, and improve member and guest satisfaction. Working closely with the General Manager and Assistant General Manager, the role develops goals and actionable plans to optimize performance and profitability. The person hired will recruit and lead the team and ensure the new concept is implemented and ready to launch by its set date.
Requirements
- At least 7 years of experience managing high-volume food and beverage operations or multi-unit operations.
- Previous experience managing food and beverage operations focused on service and high-quality food and drink experiences.
- Creative and analytical thinking, strong business aptitude, results orientation, and commitment to guest satisfaction.
- A naturally hospitable approach.
- Excellent interpersonal skills and the ability to build internal and external relationships.
- Highly organized, efficient, and detail-oriented.
- Ability to understand, maintain, and enforce local and government-regulated food-safety, risk-prevention, fire-prevention, and emergency procedures.
Responsibilities
- Communicate with internal and external stakeholders, assess business objectives, and deliver an elevated, approachable, profitable experience that is consistent and regularly assessed for improvement and innovation.
- Work with the General Manager and Assistant General Manager to assess business performance through weekly, daily, and quarterly reviews and develop operational goals.
- Execute action plans on time and within budget to improve the business, optimize profit, minimize margins, and promote exceptional experiences for members, guests, and staff.
- Follow company food-safety and allergy procedures and help create a safe, inviting environment in partnership with Health & Safety leaders, while complying with local, government, and regional requirements and legal standards.
- Partner with Head Office functions—including HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping, and Facilities—to improve processes and drive sales and staff and member retention.
- Support, guide, develop, and implement policies, procedures, and systems to improve operations, service, retention, and overall experiences in line with the General Manager's direction.
- Provide leadership for annual marketing plans and partner with leaders in Membership, Marketing, Food & Drink, and Finance.
- Work closely with the Assistant General Manager and General Manager.
- Recruit and lead the team and ensure implementation of the new concept is ready for launch by the set date.
- Assist with interviewing prospective hires and follow P&D policies while supporting team growth, development, and succession planning.
- Monitor, assess, and report service trends and guest, member, and staff survey results, and develop supporting action items.
Benefits
- Competitive compensation packages with global benefits and perks.
- Full-time employees are eligible for medical, dental, and vision benefits.
- Retirement fund with a 2% match for full-time employees.
- Sick days and vacation days for full-time employees.
- Career development opportunities domestically or internationally, and managerially or technically.
- Soho Impact opportunities through mentoring, apprenticeship, local outreach, and sustainability.
- Internally and externally run Learning & Development courses.
- Cookhouse & House Tonic food-and-drink trips, trainings, and events, available to all.
- Monthly team events, including fitness sessions, cinema screenings, and art classes.
- A substantial complimentary team meal while on duty in Houses and Restaurants.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
