Greeter - Soho Beach House Miami

Soho House•Miami Beach, FL

16h

About The Position

The Greeter helps protect the safety of members, guests, and staff while ensuring the Soho House experience is maintained. The role monitors activity throughout the premises and requires familiarity with local laws and regulations relevant to a high-volume members club, hotel, spa, gym, beach and pool, and food and beverage operations. A successful Greeter is dependable, proactive, punctual, professional, and approachable, with strong attention to detail, follow-through, multitasking, and prioritization skills. The position requires maintaining composure and focus while meeting goals. The Greeter welcomes and directs members and guests, builds relationships, and communicates concerns and feedback to management. The role helps address guest concerns, supports safe and well-run events, prevents loss and unauthorized access, manages foot traffic, and maintains a clean, sanitary, and safe work environment. Schedule flexibility is required, including availability for nights, weekends, and holidays when needed. The position involves working on your feet for at least eight hours, moving quickly around the club, handling objects, and occasionally kneeling, bending, crouching, and climbing. The role may require moving, pulling, carrying, or lifting at least 40 pounds.

Requirements

At least 1 year of experience in a customer-service-focused role.
Strong communication and people skills, with awareness of business results and supporting the team in generating revenue.
Problem-solving and conflict-resolution skills.
Attention to detail, articulateness, and ability to multitask in a high-volume, demanding work environment.
Flexible schedule availability, including nights, weekends, and holidays when needed.
Friendly and approachable demeanor and proven written and oral communication skills.
Ability to work effectively under time constraints and deadlines.
Emotional control and professionalism.
Ability to seize, grasp, turn, and hold objects with hands.
Ability to work on your feet for at least 8 hours and move quickly between areas of the club.
Ability to move, pull, carry, or lift at least 40 pounds, and occasionally kneel, bend, crouch, and climb.

Responsibilities

Greet and direct members and guests in a hospitable manner.
Build relationships with members and guests and communicate red flags and positive feedback to management.
Address guest-related concerns, establish action items, and notify a manager.
Help create a fun, positive atmosphere while remaining approachable and professional.
Prevent losses and damage by reporting irregularities, informing violators of policies and procedures, and preventing trespassing.
Help ensure events and House experiences are safe, secure, meet local standards, and maintain the Soho House experience.
Maintain a clean, sanitary, and safe work environment.
Control traffic flow by directing foot traffic.
Support the organization's stability and reputation by complying with legal requirements.

Benefits

Full-time employees are eligible for medical, dental, and vision benefits.
Retirement fund with a 2% match for eligible full-time employees.
Paid sick days and vacation days for full-time employees.
Career development opportunities, including domestic or international advancement and managerial or technical development.
Training to develop technical and managerial skills.
Learning and development courses, internally and externally run.
Cookhouse & House Tonic food and drink trips, training, and events, available to all employees.
Team events, including fitness sessions, cinema screenings, and art classes.
A substantial complimentary meal while on duty in the Houses and Restaurants.
Global benefits and perks.