Food & Beverage Manager - Soho Beach House Miami

Soho House & Co. • Miami Beach, FL

5d

About The Position

The Food & Beverage Manager oversees service, quality control, and the consistent delivery of the food and beverage experience under the direction of the General Manager. The role manages daily, weekly, and monthly projects and works to optimize the experience of members, guests, and staff. The manager contributes to business performance through leadership, P&L review, forecasting, hiring, inventory management, purchasing, vendor relationships, and operational optimization.

The manager is responsible for service standards, improving member and guest experiences, hiring and training staff, and overseeing food and beverage staff scheduling. The role also focuses on maximizing sales and revenue by building customer relationships, understanding guest needs, and identifying opportunities to improve efficiency and processes.

Requirements

• At least 5 years of experience in a similar capacity.
• Detail-oriented and process-driven, with the ability to solve problems in high-volume, demanding, fast-paced environments.
• Experience with POS or alternative systems, OpenTable, Opera, or other hospitality-focused technologies.
• Strong leadership and cross-functional communication skills, with the ability to lead a team in delivering efficient and effective service practices.
• Knowledge of food and beverage trends, best practices, and local health and safety regulations.
• Ability to manage personnel and meet or exceed financial targets.
• Guest-oriented, service-minded, flexible, and proactive.
• Ability to grasp, turn, and hold objects with hands.
• Ability to make periodic fast-paced movements between areas of the property.
• Ability to move, pull, push, carry, or lift at least 30 pounds.
• Ability to occasionally kneel, bend, crouch, and climb.
• Ability to perform physical activities such as lifting, cleaning, and stooping.
• Ability to stand, walk, lift, and bend for long periods.

Responsibilities

• Manage operations with the General Manager to maintain high service, staffing, and member/guest experience standards while meeting profit targets.
• Communicate and interact with members, guests, and staff to maintain excellent internal and external customer service.
• Partner with internal and external stakeholders to create, design, train, and implement menus; purchase goods; and make ongoing improvements.
• Identify customer needs and develop action plans that improve the experience and mitigate risk.
• Follow HR (People & Development) guidelines and support recruitment, retention, and training of new hires.
• Establish targets, KPIs, schedules, policies, and procedures.
• Promote transparent, open communication and team awareness, ownership, accountability, motivation, and teamwork.
• Follow allergy procedures and maintain a clean, sanitary, healthy, and safe work environment in compliance with safety regulations.
• Prepare daily and weekly recaps covering areas such as service standards, allergy procedures, staffing, sales, profit, and proactive solutions to mitigate future risk.
• Oversee food and beverage staff hiring, training, and scheduling.
• Contribute to P&L review, forecasting, inventory, purchasing, and vendor relationships.
• Maximize sales and revenue through customer relationships and opportunities that improve efficiency and processes.

Benefits

• Medical, dental, and vision coverage for eligible full-time employees.
• Retirement fund with a 2% match for eligible full-time employees.
• Sick days and vacation days for full-time employees.
• Career development opportunities domestically or internationally, and in managerial or technical career paths.
• Mentoring, apprenticeship, local outreach, and sustainability opportunities through Soho Impact.
• Internally and externally run learning and development courses.
• Food and drink trips, training, and events through Cookhouse & House Tonic.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial complimentary team meal while on duty in Houses and Restaurants.
• Competitive compensation packages with global benefits and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed