Retail General Manager - SOHO

POP MART•New York, NY

7d•$115,000 - $130,000

About The Position

The General Manager is the visionary leader responsible for driving store performance, achieving sales goals, delivering an exceptional customer experience, and maintaining brand standards. The role leads managers and associates, building a high-energy, inclusive, and results-driven culture focused on both business performance and employee development. The General Manager oversees leadership and team development, sales and customer experience, daily operations, financial performance, and brand culture. The position also oversees staffing and scheduling for local ROBO Shops and ensures compliance with company policies, safety procedures, and applicable labor laws. This role requires a flexible schedule that may include evenings, weekends, and holidays, and includes physical tasks such as moving merchandise, standing for extended periods, and working in stockroom and receiving areas. The position is based at the SOHO store. The annual base salary range is $115,000–$130,000, and the role may also be eligible for the company’s incentive compensation program.

Requirements

At least 4 years of progressive retail leadership experience in a flagship environment.
A proven track record driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
Proven success leading teams to meet or exceed sales and operational goals.
Strong communication, decision-making, and problem-solving skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.
Ability to regularly lift, carry, and move merchandise and supplies weighing up to 50 pounds.
Ability to stand and walk for extended periods, up to 6–8 hours per shift.
Ability to bend, kneel, reach, and safely climb ladders or step stools.
Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
Ability to work in a fast-paced environment requiring quick movements and multitasking.
Ability to work in varying temperature conditions, including stockroom and receiving areas.
Manual dexterity to operate standard stockroom tools, such as box cutters.

Nice To Haves

Bachelor’s degree in Business, Retail Management, or a related field.
Experience with new store openings or multi-unit responsibility.
Experience in a flagship or model store location.

Responsibilities

Lead, coach, and develop a high-performing management and sales team.
Drive employee engagement and retention through feedback, recognition, and development plans.
Ensure staffing levels and succession planning align with business needs.
Create development plans and support team members’ readiness for future roles in an inclusive, collaborative work environment.
Conduct regular performance reviews, one-on-ones, and coaching sessions.
Oversee staffing and scheduling for local ROBO Shops.
Achieve store sales targets and key performance indicators.
Ensure outstanding customer service and resolve escalated customer issues.
Monitor customer feedback and implement strategies to improve service and satisfaction.
Set daily, weekly, and monthly sales targets and KPIs, and coach the team to meet or exceed them.
Ensure compliance with company policies, safety procedures, and state and federal labor laws, including rest and break compliance and predictive scheduling where applicable.
Lead daily store operations, guide team leaders, ensure visual merchandising execution, and maintain inventory control.
Review business reports and operational metrics to identify growth opportunities, streamline processes, and improve performance.
Manage labor budgets, payroll, and controllable expenses.
Maximize profitability through effective scheduling, labor management, and loss-prevention strategies.
Champion the brand’s mission, values, visual standards, and people-first, customer-obsessed culture.
Promote belonging, creativity, and innovation in the workplace.