Retail Assistant Manager - SoHo

POP MART•New York, NY

10d•$25 - $30•Onsite

About The Position

The Retail Assistant Manager plays a leadership role in delivering an exceptional customer experience and supporting all aspects of store operations. Working closely with the Store Manager, this role helps drive sales performance, develop the team, execute operational standards, and ensure the store reflects the POP MART brand. The Assistant Manager coaches team members, fosters a customer-first culture, oversees daily operations, inventory, merchandising, and business performance, and serves as Manager on Duty when the Store Manager is unavailable. This position reports directly to the Store Manager. The role supports recruiting, coaching, developing, and retaining a high-performing team; leads customer engagement on the sales floor; helps achieve sales and operating KPIs; and oversees opening and closing, cash management, safety, compliance, scheduling support, inventory, shipment processing, replenishment, transfers, and stockroom organization. It also executes visual merchandising and marketing initiatives and supports events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings. Responsibilities may vary based on store volume. The position is based in SoHo and pays $25.00–$30.00 per hour. The role requires extended periods of standing and walking, frequent bending, reaching, stooping, kneeling, and ladder or step-stool climbing, and regularly moving merchandise weighing up to 25 pounds.

Requirements

At least 2 years of retail leadership experience in a supervisory or management role.
Proven ability to lead, coach, and develop high-performing retail teams.
Strong understanding of retail operations, customer experience, and business performance metrics.
Passion for delivering exceptional customer experiences.
Strong leadership, communication, and interpersonal skills.
Ability to analyze business metrics and implement action plans that drive results.
Excellent organizational skills and ability to prioritize competing responsibilities.
Ability to work independently and make sound business decisions.
Ability to adapt quickly in a fast-paced retail environment.
High school diploma or equivalent required.
Must be at least 18 years of age.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.

Responsibilities

Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
Foster an inclusive, collaborative, customer-first culture that reflects POP MART's values.
Serve as Manager on Duty and make operational and customer service decisions when appropriate.
Support onboarding, training, and performance development of new team members.
Lead from the sales floor and set the standard for customer engagement and customer experience.
Build excitement around POP MART artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
Resolve customer concerns professionally and build long-term customer loyalty.
Partner with the Store Manager to achieve sales goals and KPIs, including sales, conversion, UPT, ATV, payroll productivity, and inventory accuracy.
Analyze business results, identify opportunities to improve sales performance, and execute action plans.
Promote new product launches, limited-edition releases, and seasonal campaigns.
Oversee daily store operations, including opening and closing procedures, cash management, safety, and operational compliance.
Ensure company policies, procedures, and loss prevention standards are followed.
Maintain an organized, clean, and safe store environment.
Support scheduling, daily task planning, and operational execution.
Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
Execute visual merchandising standards and marketing initiatives, including planograms, fixtures, promotional signage, and seasonal displays.
Adjust merchandising based on inventory levels, sales trends, and business priorities.
Partner with store leadership on cycle counts, audits, and replenishment to maintain inventory accuracy.
Maintain back-of-house organization to support efficient store operations.
Serve as a knowledgeable brand ambassador by staying current on POP MART products, artists, characters, and company initiatives.
Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
Build excitement within the local collector community and promote POP MART's brand experience.