Retail Department Manager - SoHo (NYC)
About The Position
POP MART is seeking an experienced Department Manager to oversee daily operations within its flagship SoHo location in New York City. The role focuses on elevating customer experience, driving department-level sales, and ensuring effective operational and merchandising execution. The manager oversees Brand Associates, supporting their training, development, and productivity, and serves as a key leader on the sales floor in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager. Depending on the flagship assignment, the role focuses on either visual merchandising or inventory management. The manager also partners with the General Manager and cross-functional teams on store operations, marketing events, RoboShop tasks, policies, safety procedures, and operational standards. Flexible hours, including nights, weekends, and holidays, are required to meet flagship business needs.
Requirements
- Minimum 3 years of retail leadership experience; flagship or high-volume experience preferred.
- Strong retail industry knowledge, customer experience skills, and operational leadership.
- Confidence engaging customers and leading a team in a fast-paced environment.
- Strong ethics, integrity, and professionalism.
- Ability to work with minimal supervision in a dynamic, evolving business.
- Experience using data and metrics to inform decisions and drive solutions.
- Ability to adapt quickly to new directives, standardization, and operational changes.
- High school diploma required.
- Must be at least 18 years old.
- Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
- Ability to stand and walk for extended periods during scheduled shifts.
- Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
- Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
- Ability to work in varying temperature conditions, including stockrooms and receiving areas.
- Manual dexterity to safely operate standard stockroom equipment and tools.
- Ability to multitask and respond effectively in a fast-paced retail environment.
Nice To Haves
- Flagship or high-volume retail leadership experience.
Responsibilities
- Lead, coach, and develop Brand Associates to meet sales, service, and operational standards.
- Provide input on hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager.
- Set expectations, coach employees, and promote a positive and inclusive team culture.
- Act as Manager on Duty when needed, supporting customer engagement and operational excellence.
- Maintain a welcoming, safe, and engaging store environment for customers and employees.
- Represent POP MART’s brand image, values, and culture through team behavior and store presentation.
- Drive departmental sales through product knowledge, customer engagement, and team performance.
- Achieve sales metrics, including conversion, UPT, ATV, and department-specific sales targets.
- Support Learning & Development initiatives and IP discovery knowledge to strengthen product storytelling, team education, and customer engagement.
- Identify operational improvement opportunities and share insights with the General Manager.
- Support marketing events, including in-store activations, new product drops, pop-ups, conventions, and new store opening execution.
- For visual merchandising assignments: execute visual and marketing directives, attend weekly planning calls, install marketing materials and props, implement merchandising planograms, remerchandise areas based on sales performance, coordinate with operations on product flow and readiness, and maintain brand and flagship visual standards.
- For inventory management assignments: oversee back-of-house organization, inventory accuracy, and product flow; manage receiving, transfers, cycle counts, and quarterly audits; coordinate replenishment and stock availability with Visual Merchandising; maintain accurate stock levels with inventory leadership; and ensure the stockroom meets flagship standards.
- Partner with the General Manager on operational processes and communication.
- Support RoboShop business tasks with designated store personnel.
- Ensure adherence to company policy, safety procedures, and operational SOPs.
- Work flexible hours, including nights, weekends, and holidays, to meet flagship business needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
