Retail Sales Lead- SoHo

POP MART•New York, NY

2d•Onsite

About The Position

The Retail Sales Lead supports daily store operations and creates exceptional customer experiences at POP MART. The role serves as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and maintaining the premium customer experience expected by collectors. The position reports directly to the Store Manager. The Sales Lead coaches and motivates Sales Associates, helps achieve store goals and key performance indicators, shares product and artist information with customers, and supports visual merchandising, inventory management, launches, and brand activities. The position also executes store procedures, processes transactions, maintains a safe and organized environment, and supports events and Robo Shop operations where applicable. Flexibility to work evenings, weekends, holidays, and other peak business periods is required.

Requirements

At least 1 year of retail experience.
Passion for delivering exceptional customer experiences and leading by example.
Strong communication, coaching, and interpersonal skills.
Ability to motivate others and foster a collaborative, inclusive team environment.
Strong organizational skills and excellent attention to detail.
Comfort making decisions and prioritizing tasks in a fast-paced retail environment.
Ability to interpret business metrics and use data to improve store performance.
Ability to adapt quickly to changing priorities and business needs.
Basic computer and point-of-sale (POS) proficiency.
High school diploma or equivalent required.
Must be at least 18 years of age.

Nice To Haves

Previous leadership, keyholder, or supervisory experience.
Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Lead by example to deliver an exceptional customer experience and foster a customer-first culture.
Serve as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, ensuring smooth daily operations.
Coach, motivate, and support Sales Associates in achieving individual and store performance goals.
Build customer relationships by sharing information about POP MART artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
Help achieve store sales goals and KPIs, including sales, conversion, units per transaction, average transaction value, and customer engagement.
Promote key product categories, limited-edition releases, and exclusive collections through product recommendations.
Identify opportunities to improve store performance and communicate operational needs and business opportunities to store leadership.
Execute opening and closing procedures and comply with company policies.
Maintain a clean, organized, safe, and visually compelling store environment.
Process customer transactions, returns, exchanges, and other POS activities accurately.
Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
Follow cash handling, safety, and loss prevention procedures to protect company assets.
Execute visual merchandising standards, marketing directives, and promotional displays.
Install fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
Refresh merchandising based on inventory levels, product sell-through, and business priorities.
Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
Partner with store leadership to maintain inventory accuracy and merchandise availability.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
Support Robo Shop operations and work with internal teams to provide a seamless customer experience where applicable.
Work evenings, weekends, holidays, and other peak business periods as needed.