Sales Associate - Soho
About The Position
As an Ambassador of Cartier, the Sales Associate achieves and exceeds sales targets, develops a client portfolio, and provides a distinctive client experience at every touch point. The role also participates in the boutique’s daily operations. The Sales Associate provides exceptional service before, during, and after sales, adapts to clients’ needs, supports after-sales clients, and builds relationships through Cartier’s client relationship management initiatives. The role works with Management on client and prospect plans, events, and networking, and helps maintain the boutique’s security, operations, merchandising, inventory, and displays. The position requires 2 to 5 years of luxury retail experience and consistent availability on Saturdays, Sundays, and one weekday. The expected hourly range is $25.00–$29.00 plus commission; compensation is negotiated based on relevant skills and experience. A college degree is preferred.
Requirements
- 2 to 5 years of previous experience in luxury retail.
- Must be able to work Saturdays and Sundays consistently, in addition to one weekday.
- Ability to work in a fast-paced retail store environment.
- Computer and internet savvy.
- MS Office experience required.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and internal and external customer priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
- Maintain a professional demeanor and uphold Cartier’s brand image.
- Self-starter with a team-player approach.
- Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.
Nice To Haves
- College degree preferred.
- SAP knowledge preferred.
- Additional language skills are a plus.
- General knowledge of timepiece movements preferred.
Responsibilities
- Consistently achieve or exceed monthly sales targets set by Management.
- Provide outstanding customer service, including greeting and acknowledging clients, maintaining product knowledge, and supporting clients before, during, and after sales.
- Adapt the sales approach to client needs and motivations, and handle negotiations and objections.
- Support after-sales clients in accordance with Maison values and provide recommendations for an exceptional client experience.
- Stay current on industry news and competitors.
- Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with Management on client and prospect plans.
- Accurately capture client data for follow-up and relationship building using available tools.
- Resolve client issues and concerns appropriately and escalate them to Management when needed.
- Partner with Management to plan and participate in in-store and offsite events and networking.
- Understand and comply with Group, Maison, and boutique security and operational policies and procedures.
- Assist with daily boutique setup and breakdown, and communicate maintenance issues.
- Assist with merchandising and daily maintenance of displays and back-stock.
- Participate in daily and annual inventories and cycle counts to prepare for audits.
- Assist with special projects, including price changes and back-office responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
