Sales Assistant-SoHo Flagship
About The Position
The Sales Assistant supports the sales team and front-of-house operations at the SoHo flagship store. Front-of-house duties include greeting customers, maintaining sales-floor standards, answering phones, and assisting the sales team with client interactions. The role supports the store’s goal of providing a best-in-class customer service experience. The Sales Assistant partners with store management and the sales team to represent the brand positively through product knowledge, store maintenance, merchandising, and customer service. The position also supports point-of-sale and client-service processes, follows store policies and loss-prevention procedures, and contributes to a positive, professional, productive, and team-oriented store atmosphere. The Sales Assistant is expected to understand and exemplify the rag & bone brand philosophy and lifestyle.
Requirements
- Ability to lift at least 30 pounds and to carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
- Availability to work according to the needs of the business.
Nice To Haves
- Previous experience in retail stock, logistics, and/or customer service.
Responsibilities
- Greet customers, answer phones, maintain sales-floor standards, and assist the sales team with client interactions.
- Partner with store management to ensure positive brand representation through product, store maintenance, and customer service.
- Support best-in-class customer service through product knowledge and operational ownership.
- Partner with the sales team to provide exemplary customer service and maintain a one-company, one-experience perspective in customer interactions.
- Assist with floor sets, window changes, and other merchandising expectations as needed.
- Assist with point-of-sale, customer repairs, dry-cleaning, and alterations processes.
- Understand and exemplify the rag & bone brand philosophy and lifestyle, and embody the brand aesthetic and a strong sense of fashion.
- Maintain knowledge and understanding of all policies and procedures.
- Understand back-of-house and front-of-house IT systems and accurately process point-of-sale transactions.
- Assist with PR requests, consignment, and stylist pulls.
- Assist with client services, including quality guarantee, order status, alterations, and messenger services.
- Follow loss-prevention procedures.
- Act consistently within rag & bone’s core values and appropriately manage conflict with team members.
- Take ownership of personal contributions to the team and help create a positive, fun, professional, productive, and team-oriented store atmosphere.
- Identify opportunities to support the team in delivering best-in-class customer service and receive feedback from management and peers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
