Sales Associate - Soho

Richemont•New York, NY

About The Position

As an Ambassador of Cartier, the Sales Associate achieves and exceeds sales targets while proactively developing a client portfolio. The role delivers a distinctive client experience at every touchpoint and contributes to the boutique’s daily operations. The Sales Associate provides attentive service before, during, and after sales, adapts to client needs, supports client relationship management, and helps maintain boutique standards and operations.

Requirements

Must be able to work Saturday and Sunday consistently, in addition to one weekday.
Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.
Two to five years of previous experience in luxury retail.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and internal and external customer priorities.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Professional demeanor and ability to uphold Cartier’s image as a Maison Ambassador.
Self-starter with a team-player approach.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.
General knowledge of timepiece movements preferred.

Responsibilities

Achieve and/or exceed monthly sales targets set by management.
Provide outstanding customer service, including greeting and acknowledging clients, maintaining high service standards, and demonstrating solid product knowledge before, during, and after sales.
Adapt the sales approach to client needs and motivations, negotiate and handle objections, and support after-sales clients in accordance with Maison values.
Act as a client-experience referent, provide recommendations, and stay current on industry news and competitors.
Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management on client and prospect plans.
Accurately capture client data for follow-up and relationship building using available tools.
Resolve client issues and concerns appropriately, escalating them to management when needed.
Partner with management to plan and participate in in-store and offsite events and networking.
Follow Group, Maison, and boutique security and operational policies and procedures.
Assist with daily boutique setup and breakdown and communicate maintenance issues.
Assist with merchandising and daily maintenance of displays and back-stock.
Participate in daily and annual inventories and cycle counts in preparation for audits.
Assist with special projects, including price changes and back-office responsibilities.