Soho Store Manager

Spinelli Kilcollin•New York, NY

2d•$110,000 - $140,000

About The Position

Spinelli Kilcollin is seeking a Store Manager to lead its New York location, with accountability for commercial performance, team development, store operations, and the client experience. This senior retail role calls for an entrepreneurial leader with strong business judgment, hands-on sales leadership, and the elevated hospitality expected of a luxury jewelry house. Working closely with the VP Global Retail, the Store Manager translates brand and business priorities into a clear plan for the location, builds and coaches a high-performing team, and grows a loyal New York client base. The manager is an active presence on the sales floor, develops relationships with high-value clients, sets the standard for service, and ensures the store operates with care, consistency, and accountability.

Requirements

At least 5 years of retail management experience, including at least 2 years in luxury goods, fine jewelry, or a comparable premium category.
Proven success meeting or exceeding sales targets and developing repeat business in a clientele-driven environment.
Experience coaching and managing sales associates and key holders, with demonstrated ability to improve performance and develop talent.
Strong commercial judgment, including the ability to interpret selling metrics, identify opportunities, and turn insights into action.
Strong command of POS systems, clienteling tools, inventory management software, and sales reporting.
Excellent organizational skills and attention to detail.
Ability to manage competing priorities, make sound decisions independently, and communicate clearly with cross-functional partners.

Nice To Haves

New York luxury retail experience and familiarity with the local client market.

Responsibilities

Own store revenue targets, selling KPIs, and client development goals, translating them into individual and team priorities.
Develop and execute weekly and monthly action plans based on sales trends, client activity, local opportunities, and business needs.
Analyze conversion, average transaction value, units per transaction, and appointment performance to identify opportunities and guide coaching.
Lead by example through active selling, product knowledge, thoughtful styling, and personalized service; cultivate and maintain personal client relationships.
Build a clienteling culture focused on long-term relationships, personalized outreach, appointments, referrals, and follow-through.
Grow the New York client base through local relationships, community engagement, and opportunities to introduce new clients to the brand.
Resolve escalated client concerns and complex requests, coordinating with internal teams to deliver solutions and maintain trust.
Set performance and service expectations; lead one-on-ones, floor coaching, and performance reviews, and address performance gaps promptly.
Coach team members on selling, product knowledge, clienteling, and operational standards; develop key holders and associates for greater responsibility.
Foster accountability, collaboration, and thoughtful hospitality through consistent feedback and visible leadership.
Manage staffing, scheduling, and floor coverage to balance service needs, business demand, and labor priorities; partner with the People team on employee relations matters.
Maintain inventory accuracy and controls for high-value merchandise, including counts, transfers, secure handling, and loss prevention.
Ensure client orders, repairs, and service requests are accurately tracked and followed through with appropriate internal teams.
Maintain visual merchandising, store presentation, and hospitality standards in partnership with the Creative team.
Share client feedback, inventory needs, and local market insights with senior retail leadership, and partner with other Store Managers to improve practices across the fleet.