Store Manager of Product - SoHo

PACSUN•New York, NY

9d•$27 - $34

About The Position

The Store Manager cultivates and leads a customer-focused, sales-driven, profitable, and productive store. This role owns all aspects of in-store presentation and store operations, leads the team with passion for product, brands, fashion, and trends, and coaches management and associate teams to align with company strategies and goals. The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience. The position requires leading selling, visual, and operational priorities; maintaining store and stockroom standards; achieving sales, metric, and operational goals; and managing performance and loss prevention. The Store Manager also executes digital sales strategies, communicates store and customer feedback to district or market leadership, and develops and retains talent. Work is full-time and requires schedule flexibility, including weekends, nights, and peak holiday periods.

Requirements

Passion for product, brands, fashion, and trends.
Must be at least 18 years of age.
Effective written, verbal, and presentation skills.
Strong interpersonal and communication skills, with the ability to communicate at all levels.
Proven ability to drive sales results in a high-volume sales environment.
Excellent time-management skills.
Ability to interpret policies and procedures to resolve customer and associate issues.
Willingness to travel periodically for meetings or workshops; overnight travel may be necessary.
Proficiency in math and strong computer skills.
At least five years of retail experience, with a proven ability to drive sales results.
At least two years of retail management experience.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods, climb ladders as needed, and maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

Four-year college degree or equivalent preferred.

Responsibilities

Prioritize and delegate tasks to meet selling, visual, and operational needs.
Build product confidence and accountability through basic and seasonal educational tools.
Support and execute product, visual, and marketing directives while maintaining company standards.
Maintain a clean, organized, and replenished store and stockroom, promoting a safe working and shopping environment.
Anticipate and determine customer needs, resolve issues, and support customer satisfaction.
Foster an engaging, positive, and authentic selling experience that encourages customers to return.
Achieve company sales, metric, and operational goals.
Use business reports and payroll tools to evaluate performance and communicate action steps for topline and expense results.
Create shortage action plans to minimize loss and achieve shrinkage goals.
Drive and execute digital sales strategies, including ship from store and BOPIS.
Communicate store and customer feedback to the District or Market Manager.
Coach management and associate teams to align and stay motivated around company strategies and goals.
Performance-manage underperforming team members in partnership with their supervisor and, when required, HR.
Represent the PacSun brand through passion for product, brands, fashion, and trends, and take initiative to learn about them.
Model high standards of conduct, integrity, and confidentiality.
Develop cross-functional partnerships that support business results and a culture of transparency, collaboration, and accountability.
Recruit, identify, develop, and retain talent.
Serve as a leader of company culture, norms, and conduct, balancing management presence with approachability.