Assistant Store Manager, Operations, Full-Time - Soho

Reformation•New York City, NY

2d•Onsite

About The Position

The Assistant Manager of Retail Operations reports to the Store Manager and is responsible for executing operational standards at a Reformation store. The role helps standardize processes and implement strategies for project management, budget management, and internal reporting. It combines big-picture thinking with hands-on execution and requires adaptability, collaboration, and comfort working with store teams and HQ leadership. The ideal candidate is a motivated self-starter who is willing to contribute wherever needed, including outside typical responsibilities. The role supports cross-functional execution of policies, procedures, and updates; develops and maintains operational tools, metrics, processes, and documentation; analyzes business data and prepares operational reporting; and supports store budget management. It also oversees inventory processes, loss-prevention practices, operational training, and regular communication of operational metrics. The position is full-time, requires at least 40 hours per week, and requires daily open availability across a seven-day work week, including a flexible schedule that may involve days, nights, weekends, and holidays if needed.

Requirements

2–3 years of experience in retail operations and retail management.
Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced, ever-changing environment.
Ability to establish operational efficiency, follow processes and systems, maximize team and business results, and identify opportunities for improvement.
Motivation to achieve results and maintain accurate inventory.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong working knowledge of Excel and Google tools.
Ability to collaborate with cross-functional partners toward shared business outcomes.
High attention to detail, proactive urgency, and ability to prioritize work and meet deadlines.
Strong interpersonal skills and ability to train, coach, lead by example, and interact effectively with diverse personalities.
Self-motivation and willingness to take on new challenges.
Effective, expedient problem-solving skills and strong business acumen.
Positive attitude and willingness to take on tasks of any size.
Strategic problem-solving ability, including assessing situations, identifying opportunities, and executing solutions dependably.
Ability to thrive in fast-paced, fluid, ambiguous, and uncertain situations.
Understanding of retail labor laws.
Availability to work a minimum of 40 hours per week.
Daily open availability across a full seven-day work week and ability to work a flexible schedule, including days, nights, weekends, and holidays if required.

Nice To Haves

GSuite experience.

Responsibilities

Partner with cross-functional teams to execute applicable policies, procedures, and updates.
Implement, maintain, and manage tools and metrics that support project effectiveness and the company's scaling needs.
Execute and maintain business processes, best practices, and documentation.
Solicit, evaluate, and filter feedback from cross-functional partners so teams' perspectives and needs inform decisions.
Develop recommendations using data, analysis, and qualitative learning.
Perform ad hoc analysis and business operations reporting.
Support budget management and reporting for the store location.
Identify and prioritize strategic initiatives and support change implementation.
Partner with the Store Manager and Corporate Field Leaders to develop approaches to complex business problems and achieve business goals.
Improve operational systems, processes, and policies, including management reporting, information flow, and organizational planning.
Maintain Standard Operating Procedures and supervise finished-goods inventory moves and transfers, including allocations and receiving, inventory adjustments, RTVs, damages, and defects.
Run variance reports and audits and support annual physical inventories.
Oversee regular inventory counts; monitor and assist with monthly cycle counts and inventory reconciliations.
Help teams meet shrink goals by executing Loss Prevention standards and conducting awareness training.
Maintain a Retail Operations training guide and provide digital and on-site training as needed.
Present information effectively and respond to questions from retail, distribution center, and corporate teams.
Complete weekly and monthly inventory reporting.
Track operational metric performance weekly to ensure SLA compliance.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits.
Paid time off, including vacation, sick leave, and company holidays for eligible employees.
Retirement planning support, including the option to invest in ESG-aligned funds, for eligible employees.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Yearly donations to community efforts.
Clothing discount.
Culture events, including Ref Values week.
Volunteer Time Off.
Opportunities for growth.