Sales Associate, Full-Time - Soho

Reformation•New York City, NY

2d•Onsite

About The Position

The Sales Associate helps deliver an elevated, customer-first retail experience while achieving individual sales goals and supporting store operations. The role combines customer engagement, product and brand education, clienteling, inventory accuracy, loss prevention, and maintaining the store’s presentation. Full-time associates also serve as leaders among peers, deliver strong results in sales and customer experience, and act as expert resources for brand knowledge and customer issues. The position is based at the Soho store. Associates must be available to work at least 30 hours and up to 40 hours per week, with open availability across all seven days and flexibility to work days, nights, weekends, and holidays when required by business needs. The position reports to the Store Manager.

Requirements

Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced setting.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation and a driven approach to taking on new challenges and developing one’s work and career.
Availability for a minimum of 30 and up to 40 hours per week, with open availability across a full seven-day work week.
Ability to work a flexible schedule, including days, nights, weekends, and holidays when required by business needs.

Responsibilities

Consistently meet and exceed individual sales goals.
Support clienteling and clientele generation through customer engagement.
Create an in-store experience that surprises and delights customers and builds long-term client relationships.
Act as a brand ambassador by embodying brand values, sharing Reformation’s stories, and educating customers about sustainability.
Maintain strong customer experience feedback and service evaluation scores, including NPS.
Support inventory accuracy and controls, and contribute to loss prevention.
Follow time and attendance policies.
Keep the selling floor aligned with brand and concept standards.
Share product knowledge and communicate customer feedback to improve products and merchandising.
Help maintain an inspiring store environment where products are easily accessible.
Reflect Reformation’s core values and culture, and maintain a professional, healthy, and productive workplace.
As a full-time associate, lead by example among peers in sales, customer experience, and clienteling.
As a full-time associate, provide expertise on the brand and key customer issues and support peers.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits.
Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Yearly donations to community efforts.
Clothing discount.
Culture events, including Ref Values week and Volunteer Time Off.
Opportunities for growth and collaboration with global teams.