Sales Associate, Full-Time - Soho
About The Position
The Sales Associate supports Reformation’s retail business by achieving individual sales goals and delivering a distinctive, high-quality customer experience. The role uses customer engagement and product knowledge to build lasting client relationships, represent the brand, and educate customers about Reformation’s sustainability work. Associates also help maintain inventory accuracy, loss-prevention practices, store presentation, and an inspiring, accessible selling environment. The role requires availability for at least 30 hours per week and up to 40 hours per week, with open availability across all seven days and flexibility to work days, nights, weekends, and holidays when business needs require. Full-time associates additionally lead by example among peers, consistently deliver strong results in sales, customer experience, and clienteling, and serve as an expert resource on the brand and key customer issues.
Requirements
- Experience working with a sales or retail organization and/or an operationally intensive business.
- Ability to work in a fast-paced setting.
- Strong interpersonal skills and ability to interact effectively with diverse personalities.
- Motivation to take on new challenges and self-motivation in work and career.
- Availability to work a minimum of 30 hours per week, up to 40 hours per week.
- Open availability across a full seven-day work week.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.
Responsibilities
- Consistently meet and exceed sales goals.
- Assist in generating clientele through customer engagement.
- Help create an in-store experience that surprises and delights customers.
- Deliver excellent client experiences with a customer-first mindset and build long-term, loyal client relationships.
- Act as a brand ambassador, embody brand values, engage customers with the brand, and share Reformation’s stories, with a focus on sustainability education.
- Maintain strong customer-experience feedback and service-evaluation scores, including NPS.
- Support consistent inventory accuracy and controls in the store.
- Contribute to loss prevention across the business.
- Uphold the time and attendance policy.
- Ensure the selling floor reflects brand and concept standards.
- Share product knowledge with genuine enthusiasm.
- Communicate product feedback based on customer feedback to help improve products and merchandising.
- Help maintain an inspiring store environment where products are easily accessible.
- Reflect Reformation’s core values and culture in all work.
- Maintain a professional, healthy, and productive work environment.
- For full-time associates: lead peers by delivering high-level results in sales, customer experience, and clienteling.
- For full-time associates: serve as an expert resource on the brand and key customer issues, and support peers.
Benefits
- Employer-sponsored private medical insurance for eligible employees.
- Dental insurance for eligible employees.
- Vision insurance for eligible employees.
- Commuter benefits.
- Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
- Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
- Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
- Yearly donations to community efforts.
- Clothing discount.
- Culture events, including annual Ref Values week and Volunteer Time Off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
