Assistant Store Manager, Operations, Full-Time - Soho

Reformation • New York, NY

3d • $50,000 - $70,000 • Onsite

About The Position

The Assistant Manager of Retail Operations reports to the Store Manager and is responsible for executing operational standards at a Reformation store. The role helps standardize processes and implement project management, budget management, and internal reporting strategies. It combines big-picture thinking with hands-on execution and involves working collaboratively with store teams, cross-functional partners, and HQ leadership. The position supports a growing, vertically integrated fashion business and requires willingness to contribute wherever needed.

The role covers retail operations, inventory control and loss prevention, people management and training, and reporting and communication. Responsibilities include maintaining operational systems, processes, policies, and standard operating procedures; managing finished-goods inventory movements and transfers; supporting inventory counts and reconciliations; helping teams meet shrink goals; maintaining training materials and delivering training; and monitoring operational metrics and inventory reporting.

This is a full-time position paying $50,000–$70,000 per year. Employees must be available for at least 40 hours per week, with daily availability across all seven days and flexibility to work days, nights, weekends, and holidays when business needs require.

Requirements

• 2–3 years of experience in retail operations and retail management.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Ability to uphold operational efficiency standards, adhere to processes and systems, and identify opportunities for improvement.
• Motivation to achieve results and maintain accurate inventory.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong working knowledge of Excel and Google tools.
• Ability to collaborate with cross-functional partners to achieve shared business outcomes.
• High attention to detail, proactive urgency, and ability to prioritize important work and meet deadlines.
• Strong interpersonal skills to train, coach, and lead by example, and ability to interact effectively with diverse personalities.
• Self-motivation to take on new challenges and inspire others.
• Effective and expedient problem-solving skills, strong business acumen, and attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Strategic problem-solving ability, including assessing situations, identifying opportunities, and executing dependably.
• Solution-oriented approach and ability to work amid ambiguity and uncertainty in a fast-paced, fluid environment.
• Understanding of retail labor laws.
• Available to work a minimum of 40 hours per week, with daily open availability across a full seven-day work week and flexibility to work days, nights, weekends, and holidays when required.

Nice To Haves

• GSuite experience.

Responsibilities

• Partner with cross-functional teams to ensure execution of applicable policies, procedures, and updates.
• Implement, maintain, and manage tools and metrics that support project effectiveness and the company’s scaling needs.
• Execute and maintain business processes, best practices, and documentation.
• Solicit, evaluate, and filter feedback from cross-functional partners so team perspectives and needs are included in decisions.
• Develop recommendations using data, analysis, and qualitative learning; perform ad hoc analysis and business operations reporting.
• Support store-location budget management and reporting.
• Identify and prioritize strategic initiatives and serve as a change agent.
• Partner with the Store Manager and Corporate Field Leaders to develop approaches to complex business problems and achieve business goals.
• Improve operational systems, processes, and policies, including management reporting, information flow, and organizational planning.
• Maintain Standard Operating Procedures and supervise finished-goods inventory moves and transfers, including allocations and receiving, inventory adjustments, RTVs, and damages or defects.
• Run variance reports and audits and support annual physical inventories.
• Oversee regular inventory counts and assist with monthly cycle counts and inventory reconciliations in stores.
• Help teams meet shrink goals by executing Loss Prevention standards and conducting Loss Prevention awareness training.
• Maintain a Retail Operations training guide and provide digital and on-site training as needed.
• Present information effectively and respond to questions from retail, distribution center, and corporate teams.
• Complete weekly and monthly inventory reporting.
• Track operational metric performance weekly to ensure SLA compliance.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world and opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed