Associate Store Manager - Soho

ALICE + OLIVIA•New York, NY

2d•$70,000 - $80,000•Onsite

About The Position

The Associate Store Manager helps drive store business by delivering exceptional customer experiences and building lasting client relationships. This sales-floor role promotes an environment where feedback is constant and the customer is the top priority. The Associate Store Manager cultivates a supportive, motivating team and partners with the Store Manager to keep store operations and systems running smoothly while optimizing profitability and efficiency. In the Store Manager’s absence, this role oversees store operations and maintains store KPI expectations.

Requirements

Previous management experience.
Previous sales experience.
Ability to bend, open, lift, carry, and move merchandise and fixtures weighing up to 25 pounds as needed.
Ability to stand and walk continuously, move around all store areas, and remain accessible to customers.
Ability to climb ladders occasionally as needed.
Ability to work daily with telephone, POS, and computer equipment.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.

Responsibilities

Meet personal and store sales goals by ensuring customers receive outstanding service.
Develop and maintain long-lasting client relationships to build returning-client business.
Reach out to clients through email, phone calls, and text messages to strengthen relationships.
Use the company’s selling culture and training tools to meet and exceed KPI expectations.
Remain open to coaching and feedback to develop in the role.
Learn and discuss collection trends to help develop stronger stylists.
Maintain an active sales-floor presence, lead by example, and coach staff in building strong client relationships.
Provide ongoing feedback and recognition to inspire and motivate the sales team.
Maintain organization, upkeep, and cleanliness in the front and back of house.
Participate in all Divisions of Responsibility to support the business and develop as a well-rounded leader.
Ensure the integrity of payroll and the payroll process.
Maintain a sales floor that reflects the brand.
Partner with the team on opening and closing checklists, shipments, Divisions of Responsibility, and overall store standards.
Promote teamwork and camaraderie.
Actively support Diversity, Equity, and Inclusion initiatives.
Oversee all store operations and maintain store KPI expectations in the Store Manager’s absence.