Server - Soho Warehouse

Soho House & Co. • Los Angeles, CA

10d

About The Position

At Soho House, a Server is responsible for understanding, discussing, and educating members and guests about menu items and associated allergies while providing an approachable, elevated experience in accordance with Soho House Service Standards. The Server helps ensure successful service and guest satisfaction by collaborating with team members, completing pre- and post-service duties, entering orders accurately into the POS, and responding attentively to additional requests.

Successful candidates maintain a positive and influential attitude, are detail-oriented, process-driven, and flexible, and communicate effectively with Front of House and Back of House staff while working under pressure. The role also involves maintaining knowledge of the menu, helping deliver correctly plated and coursed orders, supporting runners and bussers, and keeping service areas clean and stocked.

Requirements

• At least 2 years of experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and remain calm while solving problems quickly and effectively under pressure.
• Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
• Ability to demonstrate competency as outlined in the training schedule and Club School.
• Ability to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction and work both in a team environment and autonomously.
• Tips certified and knowledgeable in POS.

Responsibilities

• Develop and maintain professional relationships with coworkers and management, and complete checklists for trained processes learned in Club School.
• Enhance members’ and guests’ dining experiences by suggesting food and drink pairings, discussing specials, communicating approachably, and providing service in accordance with Soho House Standards.
• Communicate allergies or potential red flags to Management and the Executive Chef to help mitigate anticipated risks.
• Complete end-of-shift checkout reports and have them checked and signed by management.
• Follow health and safety policies, Company policies and procedures, applicable standards, and local, state, and federal laws.
• Ensure food orders are correctly plated and coursed before serving them to members and guests.
• Assist runners and bussers with expo and service bar tickets when possible to support table orders.
• Clean and stock the server alley and bar area, and polish silverware, plates, and glassware as needed.
• Maintain menu knowledge and make suggestions when asked by members or guests.
• Perform other duties as assigned by a supervisor or manager.

Benefits

• Full-time employees are eligible for medical, dental, and vision benefits and a retirement fund with a 2% match.
• Full-time employees receive sick days and vacation days.
• Career progression opportunities domestically or internationally, and in managerial or technical roles.
• Soho Impact programs involving mentoring, apprenticeship, local outreach, and sustainability.
• Internally and externally run learning and development courses.
• Food and drink trips, training, and events through Cookhouse & House Tonic.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial meal provided free of charge while on duty.
• Competitive compensation packages with global benefits and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed