Assistant General Manager (Assistant Community Manager) - DTLA

Sentral • Los Angeles, CA

1d • Onsite

About The Position

Sentral is a residential hospitality operator focused on providing connected communities, convenient services, and premium amenities. The Assistant General Manager supports the General Manager and community operations by performing administrative and organizational duties, working with residents, managing leasing and retention activities, supporting accounting and reporting, and overseeing maintenance and custodial teams. The role assumes the General Manager’s duties and authority when the immediate supervisor is absent, in accordance with company and community guidelines.

This is an in-person position in downtown Los Angeles, California. The successful candidate is people-focused, proactive, solution-oriented, and committed to customer service, ownership, and continuous improvement. The schedule may be flexible and include evenings and weekends.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer-service-related industry and one year of apartment-leasing experience, or a combination of accounting skills or education with customer-service experience; this experience is described as preferred.
• Strong attention to detail and sales ability.
• Knowledge of OSHA laws and regulations, with willingness to obtain it within six months.
• Ability to support and contribute to a community team.
• Strong oral and written communication skills.
• Strong time-management skills.
• Strong decision-making and problem-solving skills.
• Computer literacy, including email, MS Office, and related communication tools.
• Positive attitude and ability to maintain a smile under all circumstances.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to perform the role’s listed activities with or without reasonable accommodation: work in indoor and outdoor spaces, with and without covering; move throughout the property for extended periods; transport boxes and equipment weighing up to 20 pounds; communicate with other people in the building; and observe details in surrounding areas and on a screen.

Nice To Haves

• Some college education preferred.
• Apartment leasing experience and customer-service industry experience, or a combination of accounting skills or education with customer-service experience, are preferred.

Responsibilities

• Uphold Sentral standards, best practices, policies, procedures, and customer-service expectations.
• Assume the General Manager’s duties and authority in the immediate supervisor’s absence, consistent with company and community guidelines.
• Build rapport with residents and guests and respond to their questions and concerns in a timely manner.
• Manage the resident lease-renewal process and retention results.
• Monitor and respond to online reviews according to company procedures and policy.
• Ensure compliance with company, local, state, and federal regulations and safety rules, and ensure unsafe conditions are corrected promptly.
• Maintain accurate monthly commission sheets for leases, renewals, and delinquencies.
• Complete the accounting month-end process and assist with monthly financial statement reporting.
• Provide general clerical assistance to the community office.
• Manage the property’s maintenance and custodial teams, and schedule and oversee maintenance calls to apartment units.
• Maintain an ongoing understanding of the property’s condition, including capital needs, repairs, and vacancy status.
• Oversee the planning and execution of resident and guest events.
• Oversee and provide backup support to the leasing floor.
• Assist in monitoring advertising-source effectiveness.
• Assist with market surveys and shopping competitive communities.
• Participate in training to comply with new or existing laws.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan.
• Health savings account (HSA) and flexible spending account (FSA) options.
• 401(k) with a 4% company match, eligible after three months of employment.
• 11 paid holidays.
• Eight types of paid time off, including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members, friends, and family at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED