Community Association General Manager

Access Management•Fort Myers, FL

7h•$165,000 - $175,000

About The Position

The General Manager is responsible for the overall leadership, management, and daily operations of a large, amenity-rich residential community. The role provides strategic direction and operational oversight across lifestyle and resident engagement, sports and recreation, food and beverage, facilities, maintenance, administration, and customer service. The General Manager leads multiple departments, develops high-performing teams, oversees substantial operating budgets, and works to deliver an exceptional resident and guest experience. The role balances operational efficiency, financial performance, employee development, and resident satisfaction while maintaining community standards, amenities, and appeal. Success is demonstrated through strong operational and financial performance, effective department leadership, well-maintained amenities, successful food and beverage operations, engaging lifestyle and sports programming, and high resident satisfaction. The General Manager reports to the Regional Director of Operations.

Requirements

Minimum of 7–10 years of progressive management experience in hospitality, resort operations, country club management, large-scale community management, or a comparable multi-department environment.
Demonstrated experience overseeing multiple departments and managing a diverse workforce.
Significant experience with food and beverage operations, including restaurant, bar, banquet, or catering environments.
Strong background in sports, recreation, lifestyle programming, fitness, or amenity management.
Experience managing substantial operating budgets, financial performance, and departmental expenses.
Proven ability to lead department heads, develop management teams, and establish operational accountability.
Strong understanding of customer service, hospitality standards, and resident engagement.
Excellent communication, organizational, problem-solving, and decision-making skills.
Ability to manage competing priorities in a fast-paced, multifaceted operational environment.
Ability to work a flexible schedule, including evenings, weekends, and holidays, as operational needs require.
Ability to walk and inspect community amenities, facilities, and common areas as needed.

Nice To Haves

Bachelor's degree in Business Administration, Hospitality Management, Recreation Management, or a related field; equivalent professional experience will be considered.
Experience working with Boards of Directors, ownership groups, or other community stakeholders.

Responsibilities

Provide overall leadership and direction for community operations, ensuring departments work collaboratively toward organizational and community goals.
Oversee daily operations of the residential community, including amenities, recreational facilities, restaurants, clubhouses, and common areas.
Develop and implement operational strategies, policies, and procedures; establish departmental goals and maintain operational standards.
Serve as the primary operational leader and point of contact for community leadership, residents, and other stakeholders.
Work with the Board of Directors to support community objectives, provide operational recommendations, and communicate performance, challenges, and opportunities.
Identify opportunities to improve amenities, services, programming, and community operations.
Oversee restaurant, bar, banquet, catering, and other food and beverage operations, including revenue, labor costs, inventory, purchasing, quality, and budgets.
Ensure food and beverage operations comply with health, safety, sanitation, and licensing requirements, and oversee food and beverage services for events and private functions.
Work with food and beverage leadership to improve dining concepts, service delivery, revenue, and resident participation.
Provide strategic oversight of lifestyle programming, sports, recreation, fitness, resident engagement, and community events.
Lead and support department leaders and ensure diverse programming and recreational facilities promote safe, enjoyable resident experiences.
Monitor participation, resident feedback, and program effectiveness and support programming that enhances community involvement and satisfaction.
Oversee the operation, appearance, maintenance, and utilization of community amenities and facilities.
Work with facilities and maintenance leadership on preventative maintenance, inspections, work orders, service responsiveness, staffing, cleanliness, safety, and availability.
Identify capital improvement and equipment replacement needs and coordinate with leadership on vendors, contracts, projects, and service agreements.
Develop, manage, and monitor departmental operating budgets; review financial performance and metrics, address variances, and implement corrective actions.
Evaluate staffing levels, labor expenses, purchasing practices, operational efficiencies, internal controls, inventory management, and administrative processes.
Assist with annual budget development, capital planning, and long-term operational forecasting.
Recruit, develop, coach, and retain management teams and frontline employees; provide leadership and accountability to department heads and supervisors.
Set performance expectations, promote teamwork and professional development, conduct evaluations, address performance concerns, and ensure appropriate staffing, training, scheduling, and succession planning.
Promote a resident-focused culture and maintain relationships with residents, Board members, vendors, employees, and other stakeholders.
Address resident concerns and operational issues promptly, evaluate feedback, and communicate about operations, events, facility updates, and service expectations.
Represent the community professionally as a visible, approachable leader.
Ensure compliance with applicable regulations, organizational policies, and community governing documents.
Oversee safety procedures, emergency preparedness, risk management, training, and safety standards; monitor operations to protect residents, employees, guests, and community assets.
Coordinate with leadership regarding incidents, insurance matters, regulatory requirements, and corrective actions.
Maintain a visible leadership presence, regularly interact with residents, employees, and guests, and attend community events, sports activities, restaurant operations, and special functions.
Walk and inspect community amenities, facilities, and common areas as needed.