Community Association Manager

Associa•Gilford, NH

About The Position

Associa is seeking a Community Association Manager (CAM) to join its team in Gilford, New Hampshire. The role works closely with clients and vendors and partners with other Associa departments. Success requires strong customer service skills and the ability to manage multiple projects. The CAM serves as or oversees the primary liaison with association boards and homeowners, travels to client associations for meetings, inspections, walk-throughs, and community events, and supports association communications and financial reporting. The position also provides recommendations to boards and committees about major capital expenditures to help maintain the community's appearance and operations.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property/real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager, and how those roles interface with homeowner requests.
Proficient knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time management and time-critical prioritization skills.

Responsibilities

Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and according to the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within the time frames set by state statute or governing documents.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures required to maintain the desired community appearance and operation.