Community Association Manager

Troon • Punta Gorda, FL

4d • Onsite

About The Position

The Community Association Manager administers, operates, and manages the community’s facilities, programs, and amenities. The role plans, directs, recommends, and implements policies and procedures to maintain the Association’s common elements and deliver services in a first-class manner consistent with community rules, objectives, and Troon standards. The manager serves as the Association Board’s first point of contact for operational matters and oversees facilities maintenance, member services, non-golf sports, and activities teams.

The position leads employees and vendor staffing, manages community operations and records, supports budgets and financial reporting, coordinates Board and committee meetings, and ensures compliance with governing documents. It also manages contractor and homeowner requests, tracks violations and architectural changes, oversees safety and emergency preparedness—including hurricane protocols—and maintains current website content. The manager is on call 24 hours a day, seven days a week for emergencies or incidents.

The position is based at Babcock National Golf Club in Punta Gorda, Florida. Compensation is $80,000–$85,000 annually, based on experience. A high school diploma and a Florida CAM license are required; a driver’s license is also required. An associate degree focused on business or equivalent education and experience is preferred. Two to three years of CAM or related business experience is highly preferred.

Requirements

• High school diploma required.
• Valid State of Florida CAM license (LCAM) required.
• Driver’s license required.
• Two to three years of CAM or related business experience highly preferred.
• Outstanding customer service, leadership, communication, and interpersonal skills required.
• Effective written and verbal communication skills required.
• Ability to work in a complex reporting environment and within a large, diverse team.
• Ability to read and speak English.
• Ability to use Microsoft Office applications.
• Prior supervisory and management experience is preferred in the job knowledge, skill, and ability preferences.
• Physical ability to frequently stand, walk, and sit; regularly use hands, reach, talk, and hear; occasionally climb, balance, stoop, kneel, crawl, crouch, push, and pull; regularly lift up to 50 pounds and occasionally lift up to 100 pounds.
• Ability to work regularly outdoors and occasionally in wet or humid conditions and around moving mechanical parts, fumes, airborne particles, or toxic or caustic chemicals.
• Availability to be on call 24 hours a day, seven days a week for emergencies or incidents.

Nice To Haves

• Associate degree with a concentration in business, or an equivalent combination of education and experience.
• Two to three years of CAM or related business experience.
• Prior supervisory and management experience.

Responsibilities

• Supervise hiring and management of direct employees and selection and management of outside vendor staffing.
• Schedule or review staff assignments to provide adequate coverage within the approved budget.
• Meet frequently with direct reports to communicate goals and maintain the desired member experience.
• Plan and oversee systems protecting Association assets and records.
• Inspect community facilities to identify maintenance, security, and safety needs; ensure safety rules are posted and enforced.
• Document, interview, and assist residents with complaints about employee or vendor conduct.
• Investigate accidents and property damage claims and prepare complete written reports, insurance claims, and repair estimates; arrange approved repairs.
• Prepare agendas for Association and committee meetings and oversee file and record management.
• Ensure compliance with Association rules, bylaws, and governing documents; attend monthly Board meetings and Annual or Special Meetings.
• Assist with monthly financial reports, review accuracy and variance trends, and provide monthly management reports to the General Manager and Board.
• Provide the General Manager with a weekly summary of major events and maintain a prioritized action list identifying projects, duties, and task owners.
• Maintain professional relationships with the General Manager, Board, and homeowners; record service requests and investigate and report serious complaints promptly.
• Prepare operational procedures for fire prevention, firefighting, traffic control, and parking control.
• Prepare the annual budget for review with the General Manager and coordinate Board meetings.
• Securely maintain blueprints, maps, plats, and related records.
• Conduct violation inspections, monitor compliance, implement violation-handling procedures, issue correspondence and notices, maintain follow-up records, and liaise with counsel when legal action is required.
• Solicit bids and participate in selecting contractors and vendors for community services, maintenance, construction, and other projects.
• Supervise and monitor contractors; inspect repairs and maintenance, and review invoices for work completion and contract compliance.
• Review and approve payroll for direct employees and review and code vendor invoices before payment.
• Track homeowners’ architectural change requests and inspect completed work for compliance.
• Communicate events affecting residents’ use and enjoyment of facilities and share information to help the community prepare for weather-related events.
• Manage hurricane preparation and implementation of approved preparedness protocols.
• Ensure website content remains current and relevant.
• Ensure team members follow safety precautions and procedures.
• Perform other responsibilities assigned by the direct supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for employees age 19 and older.
• Paid time off and leaves of absence, subject to applicable law, eligibility criteria, plan terms, and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED