Community Association Manager

Associa•Dedham, MA

14h

About The Position

Associa is seeking a Community Association Manager to join its team in Bedford, New Hampshire. The manager works closely with clients and vendors and partners with other Associa departments. Success in the role requires strong customer service skills and the ability to manage multiple projects. The position involves serving as a liaison to association boards and homeowners, traveling to client associations, handling association communications and financial reporting, and advising boards and committees on capital expenditures.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property, real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager, and how those roles interface with homeowner requests.
Proficient knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer-service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.

Responsibilities

Act as, or oversee, the primary liaison with the Association Board of Directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as required by the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailings within deadlines set by state statute or governing documents.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures needed to maintain the community's appearance and operations.