Community Association Manager

Associa • Knoxville, TN

1d • $55,000 - $65,000 • Hybrid

About The Position

Associa is seeking a Community Association Manager to support client communities by working with homeowners, board members, vendors, and Associa team members. This relationship-driven role involves serving as the primary liaison for community stakeholders, traveling to client sites for meetings and inspections, preparing required community documents and financial materials, and advising boards on community operations and long-term planning. The position offers a flexible hybrid schedule, with one required in-office day per week unless a special event or meeting requires otherwise.

Requirements

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience in community management, customer service, hospitality, or a related industry.
• Strong written communication skills, including grammar, structure, punctuation, and spelling.
• Ability to deliver excellent customer service and effectively resolve conflicts.
• Ability to work independently and collaboratively in team settings.
• Strong organizational skills, including the ability to prioritize tasks, manage time effectively, and meet deadlines.
• Professional and clear communication skills across phone, email, and in-person interactions.

Nice To Haves

• CMCA (Certified Manager of Community Associations) designation.
• Completion of the M-100: The Essentials of Community Association Management course through CAI.
• Experience managing an HOA portfolio or working as an onsite community manager.
• Familiarity with HOA operations, board governance, and vendor coordination.

Responsibilities

• Serve as the primary liaison between HOA boards of directors, homeowners, and vendors.
• Travel to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events as needed.
• Prepare and distribute annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents.
• Review and summarize monthly financial statements for the board of directors.
• Advise boards and committees on capital improvements, maintenance planning, and community operations.

Benefits

• Medical, dental, vision, 401(k), and disability insurance.
• Company-paid continuing education and certifications, including CMCA, AMS, and PCAM.
• Paid membership to CAI (Community Associations Institute).
• Compensation for board meetings that occur outside normal business hours.
• Company-provided laptop and work phone.
• Mileage reimbursement.
• Flexible hybrid work schedule, with one required in-office day per week unless there is a special event or meeting.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed