Assistant Community Manager

Cardinal Group Career•Knoxville, TN

1d•Onsite

About The Position

The Assistant Community Manager provides comprehensive support across community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities. The position works with the Community Manager on leasing, resident retention, regulatory compliance, and team hiring, training, scheduling, and development. The role is full-time and non-exempt, with an hourly rate, benefits, and bonus eligibility. Work is performed in an office environment using standard office equipment. Routine local travel may be required, and non-routine overnight travel may be required for company functions, training, property visits, or special projects. The position may also involve other related duties assigned by the Team Leader.

Requirements

Thorough knowledge of leasing techniques and sales for conventional multifamily housing.
Consistent professional customer service.
Thorough knowledge of Cardinal Group policies and procedures and community policies.
Excellent computer skills, including Microsoft Word and Excel.
Available to work weekends.
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Reliable transportation and willingness to travel locally between work sites.
Ability to embody Cardinal Culture and Cardinal Core Values every day.

Nice To Haves

Prior experience in multifamily housing and community relations.
Working knowledge of Yardi, Entrata, and Pop Card.
Career experience as an Assistant Manager, Assistant Property Manager, Manager, Supervisor, Property Management professional, Onsite Manager, Real Estate Leasing professional, Community Manager, Bookkeeper, Property Manager, Real Estate Assistant, or Leasing Consultant.

Responsibilities

Consistently achieve property occupancy goals.
Ensure Lead Tracking Solutions follow-up steps and data entry are completed daily at the community level.
Assist with leasing tours, leasing phone calls, and online inquiries as needed.
Respond efficiently and courteously to resident requests.
Assist the Community Manager in designing and implementing resident retention programs, such as newsletters, referral programs, or social activities.
Maintain inventory and order administrative supplies and equipment for the maintenance department.
Ensure timely and efficient reporting, maintenance, and submission of administrative forms, files, and reports.
Report unusual or extraordinary circumstances concerning residents or the property.
Assist with lease audits when present at a community.
Help ensure the community meets all compliance regulations.
Assist the Community Manager with interviewing, screening, and hiring potential community employees.
Assist with orientation, training, and scheduling of Team Members.
Assist the Community Manager with disciplinary or promotional recommendations for office personnel.
Seek educational opportunities and self-improvement for personal growth and development.
Participate in Cardinal U training as required.