Assistant Community Manager

Twin Pines • New York, NY

1d • Onsite

About The Position

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level. Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents. The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators. A community center is attached to one of the buildings. The property also includes 52 surface parking spaces, one outdoor refuse collection area, two basketball courts, and open paved and landscaped areas. The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group. Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents.

Requirements

• High school diploma required
• 1-2 years of property management or related administrative experience
• Strong communication, organizational, and customer service skills
• Ability to work occasional evenings/weekends as needed

Nice To Haves

• some college coursework preferred
• Familiarity with property management software preferred

Responsibilities

• Assist the Community Manager with day-to-day operations, leasing, and resident relations
• Assist with move-in/move-out processing and unit turnover coordination
• Assist with property inspections and coordination of vendor and maintenance work
• Manage the property in the Community Manager's absence, including staff direction and issue resolution
• Support rent collection, delinquency follow-up, and resident ledger accuracy
• Assist with preparation of financial and operational reports
• Maintain accurate resident files and administrative records
• Support compliance documentation and recertification processes in partnership with the Compliance department
• Assist in maintaining audit-ready resident files
• Respond to resident inquiries and service requests, escalating as needed
• Support resident engagement activities and communications
• Assist in resolving resident concerns professionally and promptly

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Paid Time Off & Holidays
• Commuter Benefits
• Professional Growth & Development
• Mission-Driven Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED