General Manager (Community Manager)

Sentral • Charlotte, NC

1d • $90,000 - $100,000 • Onsite

About The Position

Sentral is hiring a General Manager (also referred to in the posting as an Area General Manager) to oversee multiple residential communities. The role serves as General Manager of a home community while also overseeing two or three additional communities, with the number subject to change. The position provides strategic leadership to community management teams and on-site staff to achieve budgeted financial goals, NOI results, and operational performance objectives. It reports to the VP, Operations.

This is an in-person role based on-site at multiple properties, with travel between two locations required. The General Manager leads teams, manages client relationships, reviews budgets and property performance, ensures regulatory compliance, and drives revenue, expense, and operational plans for the assigned market.

Requirements

• Bachelor's degree required, preferably in business or hotel administration.
• At least 7 years of related work experience in operations, preferably in the hospitality and multifamily industries.
• Excellent interpersonal and leadership skills to guide and motivate teams.
• Strong conflict-resolution skills; ability to work cross-functionally, identify solutions, and think outside the box.
• Budgeting, forecasting, planning, sales development, and other related business management skills.
• Demonstrated ability to lead multiple communities.
• Ability to maintain a motivating, positive work environment while holding team members accountable for results.
• Excellent oral and written communication skills.
• Excellent PC skills, including proficiency in all Microsoft applications.
• Ability to perform the stated work activities with or without reasonable accommodation, including moving throughout properties for extended periods, transporting boxes and equipment weighing up to 20 pounds, communicating with others in the building, and observing details in surrounding areas and on a screen.

Responsibilities

• Oversee multiple Sentral communities, serving as General Manager of a home community and overseeing an additional two or three communities.
• Direct and lead portfolio on-site team members by implementing policies, procedures, and practices to meet or exceed budgeted financial goals and operational performance objectives.
• Provide strategy and leadership to multiple community management teams in an assigned region.
• Create an executive management plan for the market and drive community revenue and expense goals.
• Contribute to work-quality standards, cultural initiatives, and best practices that drive team results.
• Manage client relationships to support conflict resolution, account maintenance, and relationship development.
• Analyze property financial performance in relation to other portfolio assets.
• Review annual budgets submitted by General Managers and provide feedback and commentary before submission to ownership.
• Ensure compliance with regulatory and statutory programs.
• Review revenue, expenses, staffing levels, and guest reviews, and implement action plans as needed.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan.
• Health Savings Account and Flexible Spending Account options.
• 401(k) with a 4% company match, available after three months of employment.
• 11 paid holidays.
• Eight types of paid time off, including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members and their friends and families at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager