General Manager (Community Manager) - Los Angeles, CA

VetJobs•Los Angeles, CA

2d•$100,000 - $115,000•Onsite

About The Position

The General Manager is the property’s primary strategic business leader, responsible for all property-related matters and for cultivating excellent service while maximizing revenue and operational efficiency. The role has direct responsibility for the property’s P&L, financial performance, sales and revenue generation, and delivering a return on investment to ownership. The General Manager is also responsible for exceeding guest and associate expectations. This position develops and implements property-wide strategies, oversees the home share program, manages cost-control and revenue-improvement initiatives, and develops annual operating budgets and sales and marketing plans. The General Manager leads, motivates, supervises, and trains the on-site team; builds trusted relationships with residents, guests, owners, business partners, and clients; and promotes a culture of communication, empowerment, engagement, and growth. This is an in-person position in Playa Vista, Los Angeles.

Requirements

High school diploma or equivalent experience required.
At least three years of experience in luxury residential property management or hotels.
Proven leadership experience.
Strong attention to detail and sales ability.
Knowledge of OSHA laws and regulations.
Strong decision-making and problem-solving skills.
Computer literacy, including capability with PMS software, MS Office, and related communication tools.
Positive attitude and ability to smile under all circumstances.
Willingness to participate in training to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Ability to diffuse and respond to customer concerns to avoid escalation.

Nice To Haves

Some college preferred.

Responsibilities

Champion Sentral standards, best practices, policies, procedures, and excellent customer service.
Provide inspirational leadership and motivate the team to achieve operational excellence.
Develop strategies to market the property and home-sharing opportunity and increase market share.
Foster an open-door environment and a culture of trust and community.
Promote team member engagement and growth; recruit, train, motivate, develop, and recognize team members.
Build relationships with business partners and clients, and develop rapport with residents and guests.
Participate in daily meetings to support operational efficiency and interdepartmental communication.
Respond to resident and guest questions and concerns in a timely manner.
Work with owners to identify community goals and objectives.
Analyze operational information and trends for impacts on NOI, and recommend strategies or adjustments.
Create and implement leasing goals and manage lease expirations, renewals, and resident-retention programs.
Achieve high net operating income through cost control and revenue-improvement programs.
Develop annual operating budgets and forecasts, as well as sales and marketing plans.
Prepare and provide operational and financial data to the Regional Manager in a timely manner.
Analyze monthly and quarterly financial statements and prepare clear owner reports.
Evaluate and recommend rent and pricing strategies, and keep websites and printed materials accurate and current.
Show and lease units, move in prospective residents, and help ensure sales associates meet shopping-report standards.
Maintain knowledge of the community, competitors, market conditions, and trends; ensure leasing staff develop similar knowledge.
Direct sales and marketing plans to maximize rental income and occupancy.
Oversee property condition and maintenance, including home-share turns, common-area cleaning and repairs, service requests, and preventative maintenance.
Promote safe work practices and ensure safety programs are implemented and followed.
Create staffing schedules consistent with community needs.
Follow company standards and operating procedures and ensure compliance with company, local, state, and federal regulations and safety rules.
Perform other related duties and assignments as needed and assigned.